Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

NEED MY GOOGLE ID AND PASSWORD RESET. 2 YEAR AGO---HAD A…

Customer Question
NEED MY GOOGLE ID...

NEED MY GOOGLE ID AND PASSWORD *****

Technician's Assistant: When did you last reset your username and password?

2 YEAR AGO---HAD A STROKE AND CANNOT REMEMBER

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

HP/WINDOWS 10

Technician's Assistant: When did you purchase your hp? What troubleshooting have you tried?

JUST YOU//TODAY BOUGHT THE PC IN NOVEMBER 2015

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

BOUGHT A NEW CHROMEBOOK LAST WEEK WILL USED MY GOOGLE INFORMATION FOR BOTH COMPUTERS PAID $5.00 35 MINUTES AGO

Submitted: 7 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 19 minutes by:
11/20/2017
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 7 months ago
Karthik
Karthik, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Computer Question
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 7 months ago

It sounds like you are trying find your gmail ID and you need to reset the password. Before we proceed further, I would like to ask you few question about this problem. Could you please tell me whether you remember any recovery phone number? The reason why I am asking the verification code will be sent to the registered phone number for recovering your account. You can give a try from your end by clicking the link below: https://accounts.google.com/ServiceLogin/usernamerecovery?service=mail&passive=true&rm=false&continue=https%3A%2F%2Fmail.google.com%2Fmail%2F&ss=1&scc=1&ltmpl=default&ltmplcache=2&emr=1&osid=1&flowName=GlifWebSignIn&flowEntry=AddSession

If that doesn't work please let me know.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Karthik Your Own Question
Karthik
Karthik
Karthik, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 519
519 Satisfied Customers
Experience: Senior Engineer at CSS Corp

Karthik is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I can't remember my Apple ID. Not ago but I've had a small
Not long ago but I've had a small brain stroke and can't remember my Apple ID … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,164 satisfied customers
I cannot get my chromebook to open up. i. It will not take
I am not computer savvy. What is Operating System? … read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
699 satisfied customers
I bought an ASUS chrombook about a year ago and it's the
I bought an ASUS chrombook about a year ago and it's the slowest notebook I've ever seen. Even when brand new. My iphone is 10 times faster. … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,164 satisfied customers
I just lost all of my Skype contacts and now ended up with
I just lost all of my Skype contacts and now ended up with an Skype account I do not want. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have lost my google accountabout 6 months ago. my address
I have lost my google accountabout 6 months ago. my address***@******.*** I tried for months to get it back, but I finally gave up and started a new account meanwhile I stillmiss not having my old dat… read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
When i place a call through gmail, it opens two windows and
when i place a call through gmail, it opens two windows and calls the number in both windows on my chromebook. i called hp (the manufacturer), and they directed me to google. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have lost my password once again and cannot use my Kindle
I have lost my password ***** again and cannot use my Kindle Fire for the correct and current Email address. My pc does it automatically therefore I can access from there. However, I would like to hav… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I'm trying to set up my new Asus Chromebook. In so doing I
I'm trying to set up my new Asus Chromebook. In so doing I have discovered just how messed up everything about my account is. Please help as I fear myself at this point.… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
Our new Asus chromebook will not let me log in with 2 of our
Our new Asus chromebook will not let me log in with 2 of our google accounts, but it will with another google account. For two of accounts, the yellow ribbon comes up that says chrome was not shut dow… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
My Apple ID says it's disabled and to contact you for
My Apple ID says it's disabled and to contact you for support … read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
I have a new HP chromebook and I cannot get it to sync
HI, I have a new HP chromebook and I cannot get it to sync anything besides my google drive to it... I had another chromebook prior to this as well. I have tried everything I could find about doing th… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
If somebody stole your computer and it was a Chromebook is
If somebody stole your computer and it was a Chromebook is there a way you can retrieve it since Chromebooks suppose to automatically come with the cloud?… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I have a Chromebook 15, about a year old, and it has been
I have a Chromebook 15, about a year old, and it has been really great. A couple weeks ago my mouse pointer started disappearing. If I click it and it's in the right place it shows back up but I cant … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have a chrome book. I haven't used it three weeks. My
I have a chrome book. I haven't used it for about three weeks. My battery went dead. I charged it. Now when I try to login to my email, I get a white box that says "sign in," "enter password." I have … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I have an Apple iPad and am now getting repeated emails from
I have an Apple iPad and am now getting repeated emails from "*****@******.***" saying failure notice. Last night I had around 3500 emails, so went and deleted all of them, but they are back again tod… read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
Chrome Browser Saved Passwords - Both on PC and Chromebook.
Chrome Browser Saved Passwords - Both on PC and Chromebook. How do I get the prompt to save new Passwords to pop up when I have them already saved? I can see them in Advanced Settings under Manage Sav… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I have already given you a deposit (already) a number of weeks
I have already given you a deposit (already) a number of weeks ago and have had no solution as to why the website Kilowatteights.org is not able to be viewed publically. It is through google which I p… read more
Bernie
Bernie
Computer Support Specialist
Bachelor\u0027s Degree
3,825 satisfied customers
IVE LOST MY ID AND PASSWORDS TO MY YAHOO ACCOUNTL I RECEIVED
I'VE LOST MY ID AND PASSWORDS TO MY YAHOO ACCOUNTL I RECEIVED ACCESS A FEW YEARS AGO. HAVE NO IDEA WHAT CREDIT CARD I MIGHT HAVE USED. I HAVE HAD THREE STROKES IN THE LAST TWELVE YEARS TWO OF THEM REC… read more
mary
mary
Bachelor's Degree
1,332 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x