Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I open the screen and the left side leaves about 2 inches…

Customer Question
Hi...

Hi I open the screen and the left side leaves about 2 inches and will not expand any further. This just started

Technician's Assistant: What's the make and model of your machine? And how long has the screen been an issue?

HP envy laptop and about a week or so.

Technician's Assistant: What Operating System (OS) are you running on your Envy?

Windows 10 and I hate it

Technician's Assistant: When did you purchase your Hewlett Packard? What troubleshooting have you tried?

6 months or so and no I have not tried troubleshooting

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Not really

Submitted: 6 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
11/20/2017
Tech Support Specialist: Bryan, Computer Support Specialist replied 6 months ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello. Thank you for your question. My name is ***** ***** I will do my best to assist you today.

Ask Your Own Computer Question
Tech Support Specialist: Bryan, Computer Support Specialist replied 6 months ago

Just to clarify, are you seeing a black gap at the left side of your screen now?

Ask Your Own Computer Question
Customer reply replied 6 months ago
no its the opening screen with apps
Tech Support Specialist: Bryan, Computer Support Specialist replied 6 months ago

Can we go ahead with a secure remote session so that I can see what exactly are you seeing or referring to here?

Ask Your Own Computer Question
Customer reply replied 6 months ago
No. Please answer if you. Can
Customer reply replied 6 months ago
I do not want any further assistance but just need to know how to expand the screen to full
Tech Support Specialist: Bryan, Computer Support Specialist replied 6 months ago

Sorry, it will not be possible for me to troubleshoot if I don't check the screen myself. Can we go ahead with a FREE remote session instead (ignore and do not accept the paid offer shown) so I can check now?

Ask Your Own Computer Question
Tech Support Specialist: Bryan, Computer Support Specialist replied 6 months ago

You may simply reply back below and I'll set up a free remote session now. Thanks,

Ask Your Own Computer Question
Customer reply replied 6 months ago
I am responding to this and do not wish to purchase anything else and am skeptical of others in my computer
Customer reply replied 6 months ago
are we still connected?
Customer reply replied 6 months ago
hello?
Tech Support Specialist: Tech Ben, Information Systems Manager replied 6 months ago
Tech Ben
Tech Ben, Information Systems Manager
Category: Computer
Satisfied Customers: 262
Experience: 15+ years of experience as an Information Systems Manager; responsible for overseeing computer and network systems, installation and maintenance, troubleshooting hardware and software issues, etc.
Verified

Thanks for choosing Just Answer.

I'm Kumar and I'll assist you today.

Can you please let us know opening which applications show the black screen? Is there anyway you can share a screenshot of the error?

Thanks,

Kumar

Ask Your Own Computer Question
Customer reply replied 6 months ago
Thank you but no thanks. I do not want a charge and will end our inquiry now. Do not use my credit card for any reason. Is this understood?
Tech Support Specialist: Tech Ben, Information Systems Manager replied 6 months ago

We are the Tech Expert Team. Please get in touch with customer service for Price details. If you need my assistance, please let me know.

Ask Your Own Computer Question
Customer reply replied 6 months ago
I am signing off now
Tech Support Specialist: Josh, Support Specialist replied 6 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,826
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Ask Your Own Computer Question
Customer reply replied 6 months ago
no
Was this answer helpful?
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,240 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I was in a startup loop and you told me how to turn off 3
I was in a startup loop and you told me how to turn off 3 times - followed advice and I believe it fixed problem - only now it is asking for password ***** prior user - how do I get it to ask for me a… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
It won't start up opens up to choose an option troubleshoot
It won't start up opens up to choose an option troubleshoot or turn off your pc and it won't let me to rest I need to start it in safe mode … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
Itest kit am trying to activate an Ancestry DNA. Ancestry
wait I did just add an extensio to chrome because my PC told me to… read more
Harry
Harry
1,869 satisfied customers
All my Office apps are today giving the message equivalent
All my Office apps are today giving the message equivalent to "not compatible with the operating system". I can use acrobat and other apps. Can use my file manager, but when I try to open a Word or ex… read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,049 satisfied customers
I'm trying to find wrap text in my Excel for iPad app and
I'm trying to find wrap text in my Excel for iPad app and can't find iy … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
Several Turkish companies are selling Windows and Office
Several Turkish companies are selling Windows and Office licenses online at a fraction of the cost (links below). The sellers are well-known, they claim the products are 100% original and they do send… read more
Mike Taylor
Mike Taylor
43 satisfied customers
Cannot retrieve or get on my facebook page! Not sure,it just
cannot retrieve or get on my facebook page! JA: When did you last update Facebook? Customer: not sure,it just went away! JA: What have you tried so far with your Facebook? Customer: everything,not ver… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
27 satisfied customers
I forgot my password. Kindle/ older model. My aol password.
I forgot my password JA: What device or product does this involve? Customer: Kindle/ older model JA: How long has this been going on with your Kindle? What have you tried so far? Customer: My aol pass… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
27 satisfied customers
I have a file on my computer > .xlsb, and I can not delete
I have a file on my computer > .xlsb , and I can not delete this file from my macro … read more
The-PC-Guy
The-PC-Guy
Bachelor\u0027s Degree
630 satisfied customers
How to uninstall downloads. Windows 10. Dell I3. Have not
How to uninstall downloads JA: What device or product does this involve? Customer: Windows 10 JA: What's the brand and model of your computer? Customer: Dell I3 JA: How long has this been going on wit… read more
Mike Taylor
Mike Taylor
43 satisfied customers
Can't login. Cleared saved passwords due to security issue,
Can't login. Cleared saved passwords due to security issue, and now I can't remember the initial login … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
My wife's gateway Windows 7 puter wont stay up, Im in safe
My wife's gateway Windows 7 puter wont stay up, Im in safe mode w/net … read more
Aaron B
Aaron B
Computer Repair Technician
High School or GED
428 satisfied customers
I have been locked out, Windows 10, It is a custom computer
It is a custom computer built for a restaurant, it uses windows 10 operating sustem … read more
Wes
Wes
Consultant
Bachelor\u0027s Degree
372 satisfied customers
My email is [email protected] I cannot access my
My email is [email protected] I cannot access my email. Thought I knew may password ***** it doesn't work. … read more
Eric Ewing
Eric Ewing
University IT Manager
181 satisfied customers
Nothing it is my fault I think I have paid twice for winzip
nothing it is my fault I think I have paid twice for winzip I have an earlier key from the 6th of this month … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Ive forgotten my password but some of my info has not been
ive forgotten my password ***** some of my info has not been updated … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I have forgotten my password and ID imformation. My mobile
I've tried to get into my account on line to check my useage … read more
Eric Ewing
Eric Ewing
University IT Manager
181 satisfied customers
I have forgotten my google password. I am trying to set up
The menu works fine. I am in the set up process and it has asked me to sign in to google. I am sure I have the right username but it does not like the passwords I have tried, I have obviously forgotten the correct password ***** Early onset dementia! … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
969 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x