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My computer crashed five time and I had to reload everything…

Customer Question
My computer crashed five...

My computer crashed five time and I had to reload everything finally I had to buy a new computer but I can't get winzip installed on it. Says I'v done it to many times.

Technician's Assistant: How much experience do you have with this particular machine?

Its a New HP LapTop just started using it today.

Technician's Assistant: What's the model and Operating System (OS) of your hp?

Windows 10 Model: 3168NGW

Technician's Assistant: When did you purchase your hp? What troubleshooting have you tried?

No I am sorry its a 15-lbs007ds

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No I don't think so just need help getting WinZip installed.

Submitted: 8 months ago.Category: Computer
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Answered in 1 minute by:
11/20/2017
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 months ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello. Thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Tech Support Specialist: Bryan, Computer Support Specialist replied 8 months ago

Could you let me know if you are simply looking for an easy way to compress and extract to ZIP files? Also, did you purchase a license for WinZIP earlier?

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Customer reply replied 8 months ago
anybody there
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 months ago

Yes, please see my above replies on this page and let me know.

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