Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Why do I have to have a password to get into my computer. I…

Customer Question
Why do I have...

Why do I have to have a password ***** get into my computer. I live alone

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

Windows 10

Technician's Assistant: What's the brand/model of your computer?

:hP laptop

Technician's Assistant: When did you purchase your hp? What troubleshooting have you tried?

I tried this and you charge five dollars

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I would like to eliminate the sign on

Submitted: 7 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 4 minutes by:
11/20/2017
Tech Support Specialist: Byron, Computer Support Specialist replied 7 months ago
Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 3,347
Experience: CCNA, A+, MCSE with over 12 years experience.
Verified

Hi there and welcome. My name is ***** ***** I can help you with this.

Ask Your Own Computer Question
Tech Support Specialist: Byron, Computer Support Specialist replied 7 months ago

May I remotely connect to your computer to make the necessary changes?

Ask Your Own Computer Question
Customer reply replied 7 months ago
I already paid 5 and got nothing
Customer reply replied 7 months ago
Laptop email is***@******.***
Customer reply replied 7 months ago
Can you remove having to login
Tech Support Specialist: Byron, Computer Support Specialist replied 7 months ago

Thank you. To start the remote connection,
from your computer, please click the link below (after reading this). When the page opens, click the green I Agree button and the connection download will begin. When the file has downloaded (Elsinore.ScreenConnect.Client) select Save/Run or Open. If Windows asks, Allow changes to be made. When the file has loaded we should be connected.
http://www.justanswer.com/remotedesktop/join.aspx?Session=49544d91-c920-40a3-8ad9-f8f4aad7eb95

Ask Your Own Computer Question
Customer reply replied 7 months ago
Did you get the email info
Tech Support Specialist: Byron, Computer Support Specialist replied 7 months ago

I sent connection instructions above. Here are the instructions again:

From your computer, please click the link below (after reading this). When the page opens, click the green I Agree button and the connection download will begin. When the file has downloaded (Elsinore.ScreenConnect.Client) select Save/Run or Open. If Windows asks, Allow changes to be made. When the file has loaded we should be connected.

http://www.justanswer.com/remotedesktop/join.aspx?Session=49544d91-c920-40a3-8ad9-f8f4aad7eb95

Ask Your Own Computer Question
Tech Support Specialist: Byron, Computer Support Specialist replied 7 months ago

Hi. Would you still like to eliminate the password *****?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Byron Your Own Question
Byron
Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 3,347
3,347 Satisfied Customers
Experience: CCNA, A+, MCSE with over 12 years experience.

Byron is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Ive forgotten my password but some of my info has not been
ive forgotten my password ***** some of my info has not been updated … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I need some help clearing Cache & cookies. It's a dell. It's
It's been going on since yesterday. I joined a dating site, & now it's not letting me go online. Can you please help me with that? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I forgot my password, can you get me it? HP laptop. Whats
I forgot my password, can you get me it? JA: What device or product does this involve? Customer: HP laptop JA: What's the model and Operating System (OS) of your HP? Customer: whats os? not very good … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Its my laptop. I forgot my password. Can you help me? Acer,
Its my laptop. I forgot my password. Can you help me? … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
I have a HP laptop and I don't remember my sign in
I have a HP laptop and I don't remember my sign in password..how do I change the password. It won' allow me to go past the signin point … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I can't sign on to my computer. Password is wrong and no
I can't sign on to my computer. Password ***** ***** and no drop down box to reset it … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Need to change my location. HP has windows 10. Since I made
they have me located in pa I'm in ny cant get on fandule or draft kings… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I just bought a new HP laptop and as part of the startup it
Good morning. I just bought a new HP laptop and as part of the startup it wants me to log into Microsoft. It recognized my email but not the password ***** have. It doesn't give me the option to get m… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
I lost the connection on my Asus laptop with the dvd player.
I lost the connection on my Asus laptop with the dvd player. I would like to be able to use it again! … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have forgotten my Lenovo laptop's signin password. No
I have forgotten my Lenovo laptop's signin password … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
Cannot change the password I forgot. One screen says it has
cannot change the password ***** forgot. One screen says it has my e-mail, another says it was not in your system. Can I just open a brand new account … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,316 satisfied customers
I lost almost every program to a vicious virus, had to clean
i lost almost every program to a vicious virus, had to clean my hard drive with the Geek Squad. Need to re-install my Nuance Dragon Pro. But I lost several hours of upgrading my voice, etc. Do you hav… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
On my laptop i used a for digit code but then i asked for
on my laptop i used a for digit code but then i asked for the password ***** i have forgottn it and cant get into my laptop … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I am having problems sign in with skype and I am totally
I am having problems sign in with skype and I am totally confused … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
460 satisfied customers
T find my original Microsoft info from windows 10 laptop, hP
T find my original Microsoft info from windows 10 laptop … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I received a free computer from my college. I'm unable to
I received a free computer from my college. I'm unable to use microsoft word, even though it is on my computer. It tells me that I need a password ***** … read more
Mr.Med
Mr.Med
1,184 satisfied customers
Sign into my Microsoft account, Brand new HP windows 10 -
all the ones that came out when I started up. This not the first time I have had this problem. it is the same on all my computers … read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
for some reason i am unable to set a username or pass word.
for some reason i am unable to set a username or pass word. i woulld like to eliminate the need for a pass word. i am the only user of the computer since i live alone. can you give me some help. regar… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x