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TO GAIN ACCESS TO MY EMAIL AND HAVE NOT GOT THE CORRECT

Customer Question
I AM TRYING TO...

I AM TRYING TO GAIN ACCESS TO MY EMAIL AND HAVE NOT GOT THE CORRECT PASSWORD ***** MA BEING BLOCKED .

Technician's Assistant: When did you last reset your username and password?

I had the computer repaired 14.2.2017 and again password ***** 17.3.2017

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

No idea SORRY

Technician's Assistant: When did you purchase your computer? What troubleshooting have you tried?

I HAD THE COMPUTER PRIVATELY MADE IN APPROX. 2012 OR AROUND THAT TIME. lAST FRIDAT MY nbn CEASED WORKING JUST CAME BACK ON HALF AN HOUR AGO...WENT TO FIND OUT EMAILS AND WOULDN'T OPEN ...TRIED ALL THE PASSWORDS I HAVE ... STILL WON'T OPEN. Had a message on my phone that someone is trying to use my password..

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Yes can I reset the password ***** that I can have one simple password ***** dismiss the others please.

Submitted: 7 months ago.Category: Computer
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Answered in 5 minutes by:
11/20/2017
Tech Support Specialist: Richard, Computer Specialist replied 7 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,148
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

When were you last able to sign into your account?

And what is the part of your email address after the @ symbol?

Please let me know

Thank you

Ask Your Own Computer Question
Customer reply replied 7 months ago
Last Friday gmail.com
Tech Support Specialist: Richard, Computer Specialist replied 7 months ago

What is the message you now receive when you try to sign in?

Please let me know

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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