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At first I could not get on, took battery out, then

Customer Question
At first I could...

At first I could not get on, took battery out, then refreshed it. some thing wrong. I am already a customer

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

Acer?

Technician's Assistant: When did you purchase your Acer? What troubleshooting have you tried?

About7 years ago, not a lot...I need one of the tech people

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I think a lot of things may have gotten wiped out and some one as been using our wifi, been receiving odd texts on my phone and emails on computer and phone

Submitted: 7 months ago.Category: Computer
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Answered in 1 minute by:
11/20/2017
Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 7 months ago
Damian Costa
Damian Costa, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 226
Experience: Owner at Total Service Computers
Verified

Hi...My name is ***** ***** a veteran technician expert with over 20yrs of experience...I have more questions first before we begin

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Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 7 months ago

I am missing some info on this one...please state your situation/story again...because what customer service sent me isn't making much sense

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Customer reply replied 7 months ago
First of all I am already a customer, my name is*****#ITc161205289. I could not get on my computer, took battery out,refreshed it, I think things got wiped out. Someone has been using our wifi, foung odd emails on phone and computer. Need my computer checked asap please. Iam an online student
Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 7 months ago

I think there might be some confusion...what company do you think you are communicating with right now?

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