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How do I change my password when I can't remember the old…

Customer Question
How do I change...

How do I change my password ***** I can't remember the old one?

Technician's Assistant: When did you last reset your username and password?

I'm not sure

Technician's Assistant: Have you installed any updates recently?

Just now installing Serria iterating system

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I don't think so- I'm now working from my husbands computer

Submitted: 8 months ago.Category: Computer
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Answered in 1 minute by:
11/19/2017
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 8 months ago
Mr.Med
Mr.Med, Computer Enthusiast
Category: Computer
Satisfied Customers: 2,215
Experience: Networks & Security Engineer
Verified

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Mr.Med, Computer Enthusiast replied 8 months ago

I'm sorry about the issue, What password ***** you trying to change please? is it your email password ?

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Customer reply replied 8 months ago
email password ********@******.***
Customer reply replied 8 months ago
This is supposed to be Yahoo help - right????
Customer reply replied 8 months ago
right???
Customer reply replied 8 months ago
What's going on???
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 8 months ago

Please try to reset your Yahoo password ***** clicking here : https://login.yahoo.com/forgot?

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Customer reply replied 8 months ago
this is a scam based on your lack of response
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 8 months ago

This is not a scam, I'am doing the best to help you reseting your password, I'm also sorry for delay in replying, please try to reset your Yahoo password ***** clicking on the following link : https://login.yahoo.com/forgot?

type your email address and follow the onscreen instructions, if you are not satisified for any reasons please click here to request a refund

Thank you

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