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On my HP 110-124..started with a Microsoft Update that went…

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On my HP 110-124..started...

On my HP 110-124..started with a Microsoft Update that went wrong..spent days trying to get it to finish...F11 --troubleshooted..everything passed.. today: actually got to the enter password ***** ..but it would not accept anything..now back to being frozen on non sign in page

Technician's Assistant: What's the model and Operating System (OS) of your HP?

Wish I could tell you but cant log into it did get this error message today

Technician's Assistant: When did you purchase your HP? What troubleshooting have you tried?

C;\WINDOWS\System32\Logfiles\Srt\SrtTrail.txt

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

2013 was the purchased year..I don't really care about the computer..just the files :(

Submitted: 7 months ago.Category: Computer
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Answered in 3 minutes by:
11/19/2017
Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 7 months ago
Damian Costa
Damian Costa, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 225
Experience: Owner at Total Service Computers
Verified

Hi...My name is ***** ***** a veteran technician expert with over 20yrs of experience...I have more questions first before we begin

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Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 7 months ago

Have you had the hard drive tested?

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Customer reply replied 7 months ago
okay I'm ready
Customer reply replied 7 months ago
how can you connect to something that I cant boot up?
Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 7 months ago

Please disregard the auto pop…it’s from the company (not me)

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Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 7 months ago

Wish they would fix that (anyway)

Have you had the hard drive tested?

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Customer reply replied 7 months ago
I ran the options for troubleshooting everything passed...I just don't know what else to try myself- for $5.00 I am willing to ask
Customer reply replied 7 months ago
if you cant help ..I will move on
Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 7 months ago

We are fine

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Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 7 months ago

How computer savvy are you? (I will need you to be kind of a tech for a day...with my help)

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Customer reply replied 7 months ago
definitely started with a windows 10 update
Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 7 months ago

OR

I am going to have you bring it to a local trusted computer shop

We have to rule out bad Hard Drive first

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Customer reply replied 7 months ago
I can do things with guidance
Customer reply replied 7 months ago
okay let's rule it out..how?
Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 7 months ago

I would need you to pull out the Hard drive from the computer and install it into an external enclosure

Comfortable with that?

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Customer reply replied 7 months ago
nope..and what external enclosure? I can get my friend to help
Customer reply replied 7 months ago
sounds like a local repair shop is the best idea
Customer reply replied 7 months ago
Thanks for your help! Have a good night!
Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 7 months ago

you too

if you appreciate my help today (getting you in the right direction)...please rate me 5 stars above!!!

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Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 7 months ago

Have a great night!!!

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