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When I purchased my ASUS all in one I had a home theater…

Customer Question
Hi when I purchased...

Hi when I purchased my ASUS all in one I had a home theater program. Now I can no longer find this program and I really would like to know what happened to it or where it went?

Technician's Assistant: What Operating System (OS) are you running on your All-in-one?

Windows 10 but windows upgraded me to 10

Technician's Assistant: When did you purchase your Asus? What troubleshooting have you tried?

I purchased my ET2700INKS in 2012

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No that is all I have to ask at this time

Submitted: 8 months ago.Category: Computer
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Answered in 11 minutes by:
11/19/2017
Tech Support Specialist: Cabletech, Computer Support Specialist replied 8 months ago
Cabletech
Cabletech, Computer Support Specialist
Category: Computer
Satisfied Customers: 520
Experience: 12 years ISP Technical Support
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Hello! Thank you for choosing Just Answer. My name is ***** ***** I would be happy to assist today with your Asus software question.

Give me just a moment while I research into your question.

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Tech Support Specialist: Cabletech, Computer Support Specialist replied 8 months ago

Did you have it after your computer was upgrade to Windows 10?

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Customer reply replied 8 months ago
You can put the program back by connecting to my pc?
Customer reply replied 8 months ago
How much more does that cost me for you to put the program back
Tech Support Specialist: Cabletech, Computer Support Specialist replied 8 months ago

I might not be able to. The site always suggests to do a remote connection but you don't have to. I am trying to locate the name of the file. I could do it for you if we could figure out the name of the file first.

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Tech Support Specialist: Cabletech, Computer Support Specialist replied 8 months ago

My thought would be if you had upgraded to Windows 10, it may not be compatible.

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Tech Support Specialist: Cabletech, Computer Support Specialist replied 8 months ago

Did it just say Asus Home Theater? Or did it have another name?

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