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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am not able to log in. They say they have emailed the

Customer Question

I am not able to log in
JA: Have you tried having password ***** directions emailed to you?
Customer: Yes, they say they have emailed the information, but I haven't received anything.
JA: What's the brand/model/Operating System (OS) of your computer?
Customer: Sony
JA: When did you purchase your computer? What troubleshooting have you tried?
Customer: It's an old computer. Maybe 4 years old
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: No
Submitted: 1 year ago.
Category: Computer
Expert:  Byron replied 1 year ago.

Hi. My name is***** you for your question and the opportunity to assist.

When was the last time you were able to log in, if you recall?

Customer: replied 1 year ago.
Not for a long time.
Expert:  Byron replied 1 year ago.

Thank you. Is this a Windows 10 machine you are trying to log in to?

Customer: replied 1 year ago.
Expert:  Byron replied 1 year ago.

Thanks. Can you tell me what version of Windows is on the computer?