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Cat walked on the keboard. now the cursor on;y moves when I…

Customer Question
Cat walked on the...

Cat walked on the keboard. now the cursor on;y moves when I have a mouse plugged in

Technician's Assistant: What's the make and model of your computer? And have you had problems with this keyboard in the past?

It's an asus. never had this problem befpre

Technician's Assistant: What's the model and Operating System (OS) of your Asus?

I think it's windows 10. don't know how to find out the operating system

Technician's Assistant: When did you purchase your Asus? What troubleshooting have you tried?

Late in 2016

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I have looked at the settings for the touchpad and everything is set to on

Submitted: 8 months ago.Category: Computer
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Answered in 5 minutes by:
11/19/2017
Tech Support Specialist: ChrisC, Computer Enthusiast replied 8 months ago
ChrisC
ChrisC, Computer Enthusiast
Category: Computer
Satisfied Customers: 2,488
Experience: Over 15 years experience as a computer technician.
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Hi, my name is Chris!

Do you know the exact model of your Asus?

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