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I can't reset my password on my Google account. No ur the…

Customer Question
Hi I can't reset...

Hi I can't reset my password ***** my Google account

Technician's Assistant: Have you contacted anyone about your account?

No ur the firsr

Technician's Assistant: Have you installed any updates recently?

Yes

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I keep trying to reset my passo

Submitted: 8 months ago.Category: Computer
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Answered in 20 minutes by:
11/19/2017
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 8 months ago
Aparna Indresh
Aparna Indresh, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 8 months ago

May I know what is exactly happening when you are trying to reset your password?

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Customer reply replied 8 months ago
Ya I go through the process press forgot password ***** sends a text to my phone then it says it will send a number to my email and I never get it.
Customer reply replied 8 months ago
I've never had this problem before
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 8 months ago

Do you still use the recovery email address that is linked with your gmail account when you have created it?

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Customer reply replied 8 months ago
it won't send it to it
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 8 months ago

Okay, Do you remember the security questions which are associated with your account?

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Customer reply replied 8 months ago
Didnt ask any
Customer reply replied 8 months ago
no I don't.
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 8 months ago
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Customer reply replied 8 months ago
Ok thx I will
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 8 months ago

Please let me know if you face any issue.

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Customer reply replied 8 months ago
Ok but I have already done this multiple times
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 8 months ago

Okay, May i know if you can get the verification code in your phone?

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Customer reply replied 8 months ago
i get it there and then it want verification to my email. I do that but it never goes to my email and it's the one I have set up. It will go to another email but not mine. Lmao ridiculous
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 8 months ago

Have you ever changed your recovery email in your gmail account?

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Customer reply replied 8 months ago
No
Customer reply replied 8 months ago
I just bought a tablet but I don't think that would have anything to do with it
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 8 months ago

Do you know the other email address where you are getting that verification code?

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Customer reply replied 8 months ago
it receives it and I put in the code and Google spent recognize it and that's where it ends.
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 8 months ago

How you are accessing your gmail is it through web browser, computer or mobile?

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