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My Facebook account has been hacked. Yesterday afternoon. I…

Customer Question
My Facebook account has...

My Facebook account has been hacked.

Technician's Assistant: When did you last use the account?

Yesterday afternoon. I wouldn't be concerned but my business is on it and that is how I primarily do business.

Technician's Assistant: Have you installed any updates recently?

It is our only income for us and our two kids.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I just need in to my Facebook. That is all.

Submitted: 8 months ago.Category: Computer
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Answered in 5 minutes by:
11/19/2017
Tech Support Specialist: Josh, Support Specialist replied 8 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,939
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Tech Support Specialist: Josh, Support Specialist replied 8 months ago

Have you tried a password *****?

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Customer reply replied 8 months ago
the hacker has literally done everything..can't reset password ***** even changed my trusted contacts so I have nothing at this point and it is the only thing supporting my family. :(
Tech Support Specialist: Josh, Support Specialist replied 8 months ago

There should be an option to upload your ID

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