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I recently purchased a Compaq Presario 2100 laptop and i…

Customer Question
I recently purchased a...

I recently purchased a Compaq Presario 2100 laptop and i can't seem to get beyond the BIOS

Technician's Assistant: What Operating System (OS) are you running on your Compaq?

When i try to enter SETP. I press the button and it SAYS entering Setup, but never gets beyond that SETUP

Technician's Assistant: When did you purchase your HP? What troubleshooting have you tried?

Well, because I can't even get beyond the BIOS, there hasn't been much I have been able to do. I have tried hitting F2 to enter setup, but it won't do it

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No, just looking for measures I can do to get my problem fixed

Submitted: 8 months ago.Category: Computer
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Answered in 8 minutes by:
11/19/2017
Tech Support Specialist: Jeffrey B,
 replied 8 months ago
Jeffrey B
Category: Computer
Satisfied Customers: 956
Experience: ICT Support 1/2/3/ Line at Peopleware
Verified

Hello, my name is***** will be assisting you today. Lets get started!

I'm so sorry for the extended wait time. Did you still need assistance with your issue?

Kind regards,

Jeffrey

Ask Your Own Computer Question
Tech Support Specialist: Jeffrey B,
 replied 8 months ago

Do you still need assistance regarding this problem?

Waiting for your reply,

Kind regards,
Jeff

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