Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

My google acct.password was changed and now I cannot access…

Customer Question
My google acct.password *****...

My google acct.password ***** changed and now I cannot access my account

Technician's Assistant: Have you contacted anyone about your account?

No I just tried to re set and got a bunch of email addresses I don't recognise

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

Hp touchsmart

Technician's Assistant: When did you purchase your HP? What troubleshooting have you tried?

Ive had this computer for at least 3/4 years however I was on my cellphone when I was trying to reset password, only got on desktop because they sent email to a different email of mine

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

My other email address is***@******.***

Submitted: 8 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 1 minute by:
11/19/2017
Tech Support Specialist: Josh, Support Specialist replied 8 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,964
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Ask Your Own Computer Question
Tech Support Specialist: Josh, Support Specialist replied 8 months ago

Have you tried a password *****?

Ask Your Own Computer Question
Customer reply replied 8 months ago
no
Tech Support Specialist: Josh, Support Specialist replied 8 months ago

What was the result of the reset?

Ask Your Own Computer Question
Customer reply replied 8 months ago
look if this is going to be a problem I will just try contacting google by phone ok
Tech Support Specialist: Josh, Support Specialist replied 8 months ago

Google does not offer phone support.

Ask Your Own Computer Question
Customer reply replied 8 months ago
I received some email addresses and was ask to choose one but I don't know any of these addresses
Tech Support Specialist: Josh, Support Specialist replied 8 months ago

It sounds like your email address was hacked -- Were you unable to reset your password ***** the online tool?

Ask Your Own Computer Question
Customer reply replied 8 months ago
what online tool?
Tech Support Specialist: Josh, Support Specialist replied 8 months ago

The online reset tool

Ask Your Own Computer Question
Customer reply replied 8 months ago
I just told you when I did that they sent several email addresses for me to choose so they could send me some type of code but none of the email addresses they sent were mine all veriations of my name but none of them wer my email address
Tech Support Specialist: Josh, Support Specialist replied 8 months ago

Unfortunately, there isn't a way around that feature.

Ask Your Own Computer Question
Customer reply replied 8 months ago
in other words you cant help me?
Tech Support Specialist: Josh, Support Specialist replied 8 months ago

Nobody can bypass their security feature.

Ask Your Own Computer Question
Customer reply replied 8 months ago
alright josh I guess ill have to try contacting them by phone. thanx for your help
Tech Support Specialist: Josh, Support Specialist replied 8 months ago

You're welcome but they do not offer any type of phone support so if you see a number then it is likely a scam company.

Ask Your Own Computer Question
Customer reply replied 8 months ago
maybe ill just try to cancel the account
Tech Support Specialist: Josh, Support Specialist replied 8 months ago

That cannot be done either without access to it.

Ask Your Own Computer Question
Customer reply replied 8 months ago
are there any google stores in the Miami, fl area?
Tech Support Specialist: Josh, Support Specialist replied 8 months ago

No, there is no such thing as a "Google" store for email issues.

Ask Your Own Computer Question
Customer reply replied 8 months ago
alright ill figure it out goodbye
Tech Support Specialist: Josh, Support Specialist replied 8 months ago

Best of luck to you

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Forgot computers password. Acer desktop. AXC-603G-UW13.
Don't remeber last password ***** used 3-4 years ago. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I need help with my Password for Gmail. My IPhone. Phone
I need help with my Password ***** Gmail JA: Are you logged into your Gmail account on any other devices? Customer: Yes, my IPhone JA: Do you have security questions or a phone number on file to help … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Actually, is not my computer that I'm having problems with,
Greetings. Actually, is not my computer that I'm having problems with, it is my android google platform that is not working. Could you please help me? … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I cannot sign in. My email address is recognised, but it
Hi, I cannot sign in. My email address is recognised, but it says I cannot use it as it cannot be verified that it is me. Confused. I was trying to download a Samsung USB Driver and am stuck at the be… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I can't log on because about 5 years ago someone got my pass
I can't log on because about 5 years ago someone got my pass word and changed it in my Google account. Since then I have tried to start other accounts in Google and each time they want me to verify my… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
there I Uninstalled my fb app on my smart phone because
Hi there I Uninstalled my fb app on my smart phone because it kept freezing every 5 minutes I would scroll down. Then when I re downloaded it it was telling me I for got my password ***** my password … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I have a query regarding the following: my 2 year old HP PC,
I have a query regarding the following: my 2 year old HP PC, a Touchsmart 300 desktop running windows 7 Home premium will not recognise my new WD 500GB external hard drive unit. My other peripherals a… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
My account has been compromised and I have issued a new password
My account has been compromised and I have issued a new password XXXXX still cannot access my account because I have a message that says that I am logging in from a device that Yahoo do not recognise.… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
We forgot our password to our Ipad and we tried to reset it
We forgot our password ***** our Ipad and we tried to reset it last night. We got the confirmation it was changed but the change was made to my cellphone not the Ipad. So we need assistance in straigh… read more
Cris
Cris
60 satisfied customers
Some one used my Google check out account (which i thought
Some one used my Google check out account (which i thought i had deleted, haven't used it in many years) and removed One Thousand dollars from my bank account. My bank immediately put the money back, … read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
726 satisfied customers
How do I get MY information when google has, in error, linked
How do I get MY information when google has, in error, linked my g-mail with another person.… read more
Jess M.
Jess M.
Bachelor\u0027s Degree
3,558 satisfied customers
My name is XXXXX XXXXX I was told by a company whilst
My name is XXXXX XXXXX I was told by a company whilst having my photos done for the Actor's directory Spotlight through their server but my own email. There was a problem and to change my password XXX… read more
romr2009
romr2009
Bachelor's Degree
235 satisfied customers
I have an IMac and have been using yahoo for years. The reason
I have an IMac and have been using yahoo for years. The reason I have Apple products is the low probability of picking up a virus. However, yesterday someone gained access to my contacts list and sent… read more
Engineer John C.
Engineer John C.
Computer Science Engineer
Bachelor's Degree
3,229 satisfied customers
I am considering purchasing either a HP DV6Z laptop with the
I am considering purchasing either a HP DV6Z laptop with the TouchSmart option, or a TM2T tablet, and I have a couple of questions. Do either of these systems support Dragon Voice Recognition software… read more
Anthony Brewster
Anthony Brewster
I.T.
High School or GED
5,352 satisfied customers
google doesnot recognise the password I have been using for
google doesnot recognise the password XXXXX have been using for years. Mac support was not able to help because I can not open mail in order to receive google's reset password. How do I fix this propl… read more
Dragonfly
Dragonfly
Vocational, Technical or Trade Scho
274 satisfied customers
Hi, my gmail e-mail password (of many years) is rejected
Hi, my gmail e-mail password (of many years) is rejected suddenly and I can't log on !!! My security answer to your security question may be the problem, however I don't remember if I used abbreviatio… read more
Computer Engineer
Computer Engineer
Master in Computer
318 satisfied customers
I can not recover my password . you sent a link to recover
I can not recover my password XXXXX you sent a link to recover the passwors to verizon . net the link does not work. Please send me the password XXXXX send it to my cell phone at XXXXXXXXXX or at leas… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
when using wireless connection to a network printer i can print
when using wireless connection to a network printer i can print if the printer is already on when i boot up the lap top. If however i turn the networked printer on afterwards it is unable to recognise… read more
Smile
Smile
Bachelor's Degree
726 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x