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I got a message yesterday that Windows wished to update

Customer Question
I got a message...

I got a message yesterday that Windows wished to update Windows 10 in my computer--not this computer (which is my husband's) but mine. I gave permission. After 12 hours Windows update had not finished. I turned off the computer and managed to start using it again.

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

Dell and I don't know the model. The computer is about three years old.

Technician's Assistant: What's the model of your Dell?

Inspiron 15, 5000 series

Technician's Assistant: When did you purchase your Dell? What troubleshooting have you tried?

I purchased the Dell about three years ago. I don't know enough about computers to know what trouble-shooting I should try.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Nothing else

Submitted: 8 months ago.Category: Computer
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Answered in 5 minutes by:
11/19/2017
Tech Support Specialist: Josh, Support Specialist replied 8 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 22,203
Experience: 5 years as Network Admin, 10+ years of IT support
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Tech Support Specialist: Josh, Support Specialist replied 8 months ago

How can I help you today with your computer?

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