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Creston service its not working. Ipad. It was working just…

Customer Question
Creston service its...

Creston service its not working

Technician's Assistant: What kind of computer do you have?

Ipad

Technician's Assistant: Have you installed any updates recently?

It was working just fine until couple days ago

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No thank you

Submitted: 8 months ago.Category: Computer
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Answered in 1 hour by:
11/19/2017
Tech Support Specialist: Josh, Support Specialist replied 8 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,964
Experience: 5 years as Network Admin, 10+ years of IT support
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Tech Support Specialist: Josh, Support Specialist replied 8 months ago

Please press and hold down the POWER and HOME buttons together on your iPad until you see the Apple icon. After you see the icon, release the buttons and the iPad will restart.

Do you have the issue after the restart?

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Customer reply replied 8 months ago
the system is still not working
Tech Support Specialist: Josh, Support Specialist replied 8 months ago

What exactly is not working? What is creston service?

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Customer reply replied 8 months ago
we cant access our system
Tech Support Specialist: Josh, Support Specialist replied 8 months ago

I am not sure which system you are referring to

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Customer reply replied 8 months ago
the crestron app
Tech Support Specialist: Josh, Support Specialist replied 8 months ago

What is the error message that you see?

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Customer reply replied 8 months ago
no error message, the app is frozen and wont let me access the tvs or sound. So i am not able to show any games
Tech Support Specialist: Josh, Support Specialist replied 8 months ago

Did you restart your iPad with the steps that I provided to you?

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Customer reply replied 8 months ago
i did
Tech Support Specialist: Josh, Support Specialist replied 8 months ago

Have you tried deleting the app then adding it back?

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Customer reply replied 8 months ago
then the app disappeared and when i tried to redownload it its trying to charge me 100 dollars
Tech Support Specialist: Josh, Support Specialist replied 8 months ago

Are you sure that you are downloading the right Creston app?

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Customer reply replied 8 months ago
the pink one it says 100 dollars
Tech Support Specialist: Josh, Support Specialist replied 8 months ago

If you have already paid for the app then it will not charge you again.

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Customer reply replied 8 months ago
ok let me try again
Tech Support Specialist: Josh, Support Specialist replied 8 months ago

Okay, thank you.

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