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When I try to send a message with an attached file, Outlook

16 responds with "Some of...
When I try to send a message with an attached file, Outlook 16 responds with "Some of the content of this message couldn't be downloaded because you're working offline or aren't connected to a network". When I click the Work Offline" icon on the Send/Receive toolbar, it now shows "Connected" at the bottom of the screen, but the same error message re-occurs when i send or receive.
Any ideas??
JA: How long has this been an issue?
Customer: Since I installed Outlook 16 last week.
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: no
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Answered in 9 minutes by:
11/19/2017
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 5,666
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly?

Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 5,666
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified
Kamil Anwar and 87 other Computer Specialists are ready to help you
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Please click the link below and run/open the downloaded program

https://www.fastsupport.com/849669561

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Customer reply replied 27 days ago
Kamil, when I try to Go to Opener, get this message from Avast. Avast SafeZone was unable to open this link since no application associated with 'citrixonline' protocol was found in your system.

Restart the computer and try again

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Customer reply replied 27 days ago
Are you trying to connect to my system with citrixonline?
Customer reply replied 27 days ago
How can restarting make any difference?

Restart the computer and follow the link again

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Customer reply replied 27 days ago
After a restart I get the same message. I think Avast is blocking citrixonline, don't you?

Disable Avast while connecting or include this program in avast exclusion list

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Customer reply replied 27 days ago
OK try it now

Follow the link again

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Customer reply replied 27 days ago
OK. Go to Assist screen is up. What next?

We are connected

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Kamil Anwar
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 5,666
5,666 Satisfied Customers
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

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