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How do I completely reset it. Windows 10 home. About 1 year…

Customer Question
How do I completely...

How do I completely reset it

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

Windows 10 home

Technician's Assistant: When did you purchase your computer? What troubleshooting have you tried?

About 1 year ago

Submitted: 7 months ago.Category: Computer
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Answered in 5 minutes by:
11/19/2017
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 934
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will be assisting you today.
Having trouble with windows 10 computer?
What troubleshooting have you tried?

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Customer reply replied 7 months ago
how do I completely reset my pc
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

you want to hard reset windows 10 or do a factory reset with computer manufacturer settings?

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Customer reply replied 7 months ago
how do I reset it
Customer reply replied 7 months ago
I would like to do a factory reset with windows 10
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

Let me knnow the make/model of the computer i will give you factory reset steps for you to follow.

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Customer reply replied 7 months ago
eluktro pro series version 1703
Customer reply replied 7 months ago
that's the brand
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

is it a gaming laptop?

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

are you currently on the windows desktop screen?

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Customer reply replied 7 months ago
when I click get started under factory reset nothing happens
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

Reset this PC in Windows 10. To get started, go to Settings > Update & Security > Recovery. Then click the Get started button under the Reset this PC section. Then you will have two options: Keep your files or remove everything — settings, files, apps select remove everything and proceed with the pc reset steps.

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

My priority is 100% customer satisfaction, if you are unable to follow any given steps please don't worry, click on View response/reply button and post me a reply i will continue in assisting you further.

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

let me know if you find any problem following the steps.

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Moses C
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 934
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Experience: Resolution Specialist at Wipro Bpo Services

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