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Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1263
Experience:  Resolution Specialist at Wipro Bpo Services
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How do I completely reset it. Windows 10 home. About 1 year

Customer Question

how do I completely reset it
JA: What's the brand/model/Operating System (OS) of your computer?
Customer: windows 10 home
JA: When did you purchase your computer? What troubleshooting have you tried?
Customer: about 1 year ago
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: no
Submitted: 1 year ago.
Category: Computer
Expert:  Moses C replied 1 year ago.

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will be assisting you today.
Having trouble with windows 10 computer?
What troubleshooting have you tried?

Customer: replied 1 year ago.
how do I completely reset my pc
Expert:  Moses C replied 1 year ago.

you want to hard reset windows 10 or do a factory reset with computer manufacturer settings?

Customer: replied 1 year ago.
how do I reset it
Customer: replied 1 year ago.
I would like to do a factory reset with windows 10
Expert:  Moses C replied 1 year ago.

Let me knnow the make/model of the computer i will give you factory reset steps for you to follow.

Customer: replied 1 year ago.
eluktro pro series version 1703
Customer: replied 1 year ago.
that's the brand
Expert:  Moses C replied 1 year ago.

is it a gaming laptop?

Customer: replied 1 year ago.
Expert:  Moses C replied 1 year ago.

are you currently on the windows desktop screen?

Customer: replied 1 year ago.
when I click get started under factory reset nothing happens
Expert:  Moses C replied 1 year ago.

Reset this PC in Windows 10. To get started, go to Settings > Update & Security > Recovery. Then click the Get started button under the Reset this PC section. Then you will have two options: Keep your files or remove everything — settings, files, apps select remove everything and proceed with the pc reset steps.

Expert:  Moses C replied 1 year ago.

My priority is 100% customer satisfaction, if you are unable to follow any given steps please don't worry, click on View response/reply button and post me a reply i will continue in assisting you further.

Expert:  Moses C replied 1 year ago.

let me know if you find any problem following the steps.