Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

My laptop asking to retrieve key. Hp. Window10. I was trying…

Customer Question
My laptop asking to...

My laptop asking to retrieve key

Technician's Assistant: Just to clarify, what's the make and model of your laptop, and what operating system are you running?

Hp

Technician's Assistant: Have you installed any updates recently?

Window10

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I was trying to do updates

Submitted: 8 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Customer reply replied 8 months ago
Hi
Customer reply replied 8 months ago
Please send me recovery key
Answered in 14 minutes by:
11/19/2017
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 8 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 940
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will be assisting you today.
Having trouble with what recovery key?
What troubleshooting have you tried?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Computer comes on but a shutting down message. Appears on
computer comes on but a shutting down message JA: What's the brand and model of your computer? And the Operating System (OS)? Customer: appears on screen 0f my lapptop JA: What's the brand/model and O… read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
918 satisfied customers
Hown. Sorry how can I log in to my laptop. I need a new
Hown JA: What's the brand and model of your computer? And the Operating System (OS)? Customer: Sorry how can I log in to my laptop JA: The Laptop Technician will be able to walk you through that. What… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I need to retrieve my forgotten password. It involves my
I need to retrieve my forgotten password JA: What device or product does this involve? Customer: It involves my iphone and my HP laptop JA: What's the model and Operating System (OS) of your HP? Custo… read more
Mr.Med
Mr.Med
1,186 satisfied customers
It will not recognize my password on my new laptop and I
It will not recognize my password ***** my new laptop and I cannot get past the password … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Cannot access my computer something g with system restore.
Cannot access my computer something g with system restore … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Retrieve my password.. Acer LAPTOP. Acer System window10.
retrieve my password.. JA: What's the brand and model of your computer? And the Operating System (OS)? Customer: Acer LAPTOP JA: What's the model and Operating System (OS) of your Acer? Customer: Acer… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
The desk top is side way. HP 2000 ad window10. Went to
Went to setting, Display andand I could find the rightsetting … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I forget my password to log in in my new asus laptop.
i forget my password ***** log in in my new asus laptop … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
My pc was stuck in black screen preparing automatic repair
My pc was stuck in black screen preparing automatic repair then I downloaded windows 8 now its asking me for product key which I don't know can you please help me … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My microsoft spyware is infecting my computer, Toshiba
my microsoft spyware is infecting my computer JA: Just to clarify, what's the exact model of your computer? And what operating system are you running? Customer: Toshiba laptop JA: Have you installed a… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have a Windows 7 that will not start it is asking for the
I have a Windows 7 that will not start it is asking for the product key. I have the recovery key Id only. Can you help me retrieve the recovery key so I may start? Thanks… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
Iam trying to copy and paste an entire Word document into
Iam trying to copy and paste an entire Word document into another web site, but I cannot flushg the buffer of a minor text modification. What do I do? … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Just bought new HP Elitebook 850 G1 with Windows 7 Pro. After
Just bought new HP Elitebook 850 G1 with Windows 7 Pro. After having it less than 12 hours the laptop changed to HP Drive Encryption Recovery page without pressing f11. I tried entering the Recovery k… read more
s4sys
s4sys
B.Tech in Computer Science Engineer
484 satisfied customers
I just paid for a fix on Saturday w/ Jess and now my laptop
I just paid for a fix on Saturday w/ Jess and now my laptop has done the same thing again! My HP laptop w/ fingerprint ID has locked me out, GRRRrrr Sheila Clark… read more
Jess M.
Jess M.
Bachelor\u0027s Degree
3,558 satisfied customers
I have a Samsung Q320. It crashed on opening. I cannot get
I have a Samsung Q320. It crashed on opening. I cannot get past setup F2 or recovery F4. It asks for a AHC 1 recovery disc. Samsung do not do a recovery disc for windows 7. Now need to go back to fact… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
my computer is frozen. it will not let me in. it keeps asking
my computer is frozen. it will not let me in. it keeps asking for a password. there is no password XXXXX that computer. mrs hess… read more
Bernie
Bernie
Computer Support Specialist
Bachelor\u0027s Degree
3,825 satisfied customers
I dropped my laptop, it would not restart. I replaced the hard
I dropped my laptop, it would not restart. I replaced the hard drive, reinstalled Windows 7, but windows 7 will not accept the product key. I am sure its right. Help please… read more
Andy
Andy
Computer Consultant
5,316 satisfied customers
I have norton 360 and my hp computer shut down and will not
I have norton 360 and my hp computer shut down and will not load windows even if you press the safe mode button… read more
Andy
Andy
Computer Consultant
5,316 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x