How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Tell D. I'm waiting for a new code. DELL/inspiron

Customer Question

please tell Julie D. I'm waiting for a new code.
JA: What's the brand/model/Operating System (OS) of your computer?
Customer: DELL/inspiron desktop/Win 10
JA: When did you purchase your Dell? What troubleshooting have you tried?
Customer: 2 weeks ago. I've uninstalled and re-installed HP envy 5660 all-in-one printer since windows 10 updates a few days ago. my printer appears in control panel but when I select it, it doesn't "stick".
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: printer does a test page from hp scan Dr.
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.

Hi,
I'm sorry about the issue. Do you mean your printer is not able to print? Is there any error or message?
Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 1 year ago.

Please stay with me on this page. Is there any error or message when printing?

Is the printer connected to the computer with a USB cable? Or is the connection wireless?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Customer: replied 1 year ago.
the printer does a test page from hp scan Dr., but software (Excel) won't recognize the printer. Printer appears in control panel, but when selected it does not become the default printer. It's wired USB connection.
Expert:  Viet - Computer Tech replied 1 year ago.

Are you able to print anything else, such as a Word document or a web page or a picture, etc.?

Please type at the box below, then click on the Send button below to communicate with me. Thank you.