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Skype comes on but does not get me online? Macbookair. I de…

Customer Question
Skype comes on but...

Skype comes on but does not get me online?

Technician's Assistant: What kind of computer do you have?

Macbookair

Technician's Assistant: Have you installed any updates recently?

Yes

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I de instll skype then reloaded it..a skype page comes up but there is no place for me to make a call amd is syas i am not online?

Submitted: 7 months ago.Category: Computer
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Answered in 5 minutes by:
11/19/2017
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 7 months ago
arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,769
Experience: MCSE, RHCE, IBM System X Server Certified
Verified

Hi,

My name is ***** ***** of the expert in computer category. I am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Use below reply box to post your response

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 7 months ago

Are you running Skype on a Windows PC?

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Customer reply replied 7 months ago
macbookair
Customer reply replied 7 months ago
I had skype working on the macbook. I was tryiong to set up on another computer with the same login then when I went back to this computer it would not work. I reloaded it and it comes up but does not put me online
Customer reply replied 7 months ago
ok so what do I do?
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 7 months ago

Please wait...

I shall transfer to MAC expert

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Customer reply replied 7 months ago
I will wait for an email???
Customer reply replied 7 months ago
call me at(###) ###-#### when somebody can work on this..I am on Hawaii time so don't call in the middle of the night or I will look at the email in the morning..when I try and trash skype to start over it does not let me say it is not closed..I try ad c;lose it?? how do you do that
Tech Support Specialist: Josh, Support Specialist replied 7 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,928
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi,

Please let me know when you are available for a remote session

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Customer reply replied 7 months ago
ready
Customer reply replied 7 months ago
what time zone are you in?
Customer reply replied 7 months ago
connect to my device would be best to figure this out
Tech Support Specialist: Josh, Support Specialist replied 7 months ago

Great -- Please send the remote assistance offer on your page through the premium service request

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Customer reply replied 7 months ago
sent it
Tech Support Specialist: Josh, Support Specialist replied 7 months ago

Unfortunately, it is not showing up.

Please call 1-***-***-**** and they can send the request for you.

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Customer reply replied 7 months ago
ok?
Tech Support Specialist: Josh, Support Specialist replied 7 months ago

Unfortunately, it is not showing up.

Please call 1-***-***-**** and they can send the request for you.

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Customer reply replied 7 months ago
called number and they said charges went thru
Tech Support Specialist: Josh, Support Specialist replied 7 months ago

It will not allow me to send a remote assistance request -- They will need to help you send it.

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Customer reply replied 7 months ago
wauting on phone while they are figuring it out
Tech Support Specialist: Josh, Support Specialist replied 7 months ago

Thank you

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Customer reply replied 7 months ago
does this happen all the time?????
Tech Support Specialist: Josh, Support Specialist replied 7 months ago

No, this happens sometimes as a glitch with our system.

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Customer reply replied 7 months ago
they need to fix it..lady said she is investigating it and will call me back in 15-20 minutes so don't go anywhere as I need to get this fixed...thanks
Tech Support Specialist: Josh, Support Specialist replied 7 months ago

You're welcome

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Customer reply replied 7 months ago
I had skype working fine on this mcbook. I have a pro i was loading skype on for a fried and when i logged in on that device and set up on there with her name..when i went back to mine it would not work???..I have messed around in skype on there support page etc and one time I got online but when i went back to the icon on my bar a page came up but I was not automaticlly online like before ready to go?? and no place to log in??..so that is the problem
Customer reply replied 7 months ago
probably something simple to fix but beyond my computer skills
Tech Support Specialist: Josh, Support Specialist replied 7 months ago

Yes, I understand.

Let me know when the remote assistance is resolved.

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Customer reply replied 7 months ago
won't they let you know or you call them to confirm payment??
Tech Support Specialist: Josh, Support Specialist replied 7 months ago

No, I am just a technician. I do not handle any payment/site issues.

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Customer reply replied 7 months ago
ok
Customer reply replied 7 months ago
I will try send the request again
Tech Support Specialist: Josh, Support Specialist replied 7 months ago

Okay, thank you.

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