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Lost password. Computer idle. Windows 10 HP afew months old.

Customer Question
Lost password. Computer...

Lost password. Computer idle

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

Windows 10 HP afew months old

Technician's Assistant: Have you installed any updates recently?

No. Computer idle while was in hospital. Now it demands ampassword ***** I have tried all I know.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Very frustrated!!!

Submitted: 8 months ago.Category: Computer
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Answered in 1 minute by:
11/19/2017
Tech Support Specialist: Dan, Computer Support Specialist replied 8 months ago
Dan
Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 2,529
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. Did you ever need to use a password ***** access your computer?

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Customer reply replied 8 months ago
It shows a picture then the following screen requires a password
Tech Support Specialist: Dan, Computer Support Specialist replied 8 months ago

Okay. Do you know if you were using a Microsoft account password ***** local account password?

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Tech Support Specialist: Dan, Computer Support Specialist replied 8 months ago

Since you are not able to log in to the computer you need assistance with, I will not be able to connect to it remotely.

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Tech Support Specialist: Dan, Computer Support Specialist replied 8 months ago

When you sign in, did you use an email address for your user name?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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