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I can't save and then open attachments with Excel files. I…

Customer Question
I can't save and...

I can't save and then open attachments with Excel files.

Technician's Assistant: What's the make and model of your computer? And what version of Excel are you using?

I don't know what version of Excel was used in the attachment. I have a new ASUS.

Technician's Assistant: What's the model and Operating System (OS) of your Asus?

How do Ifind out?

Technician's Assistant: When did you purchase your Asus? What troubleshooting have you tried?

4 months ago. None.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No. Just whether I need some software I don't have to open and modify Excel files that are sent to me.

Submitted: 8 months ago.Category: Computer
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Answered in 5 minutes by:
11/18/2017
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 months ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
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Hello. Thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Tech Support Specialist: Bryan, Computer Support Specialist replied 8 months ago

Just to clarify, are you able to open up Excel files that are already created/saved in your computer itself?

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Customer reply replied 8 months ago
I. An open the Excel files in email attachments and modify them but I can't save them or send the modified versions.
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 months ago

Can we go ahead with a secure remote session so that I can check the issue now?

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Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 8 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 40,845
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
Verified

Hi,
I'm sorry about the issue. I'm another tech; I will help you with this.

Is there any error or message?

Did you purchase Microsoft Office software previously?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Tech Support Specialist: Viet - Computer Tech, Computer Support Specialist replied 8 months ago

Does your computer have Windows 7 or 8 or 10?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help; we guarantee our service. Thank you,

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Customer reply replied 8 months ago
I figured out how to do it. Didn't see the excel tab before.
Thanks
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