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I got a new laptop and bought Windows 10 Home. I pay the…

Customer Question
I got a new...

I got a new laptop and bought Windows 10 Home. I pay the monthly rate. I'd like to upgrade my PC and the installer said I have permission to do that, but I don't know how. I have all my license keys. How do I download to my pc using my current license?

Technician's Assistant: Just to clarify, what's the make and model of your laptop, and what operating system are you running?

Samsung Core 17. Running Windows 10. My PC is currently running Windows 7

Technician's Assistant: Have you installed any updates recently?

On the PC, I'm up to date.

Submitted: 8 months ago.Category: Computer
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Answered in 3 minutes by:
11/18/2017
Tech Support Specialist: Russell H., Computer Systems Expert replied 8 months ago
Russell H.
Russell H., Computer Systems Expert
Category: Computer
Satisfied Customers: 12,780
Experience: 13+ years experience
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Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
You need to tell me where you bought the upgrade to Windows 10... if it is an upgrade edition? if it wasn't an upgrade edition, then you would have more work to do and have to pay more also. Please Reply on those points, and I will instruct you and answer your question.

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Customer reply replied 8 months ago
I bought it as a new install on a new laptop.
Tech Support Specialist: Russell H., Computer Systems Expert replied 8 months ago

OK... so does the laptop now have Windows 7 on it?

And, where/what site/who did you buy it from? I presume you bought it as a Download Edition, not as a CD/DVD disc set.

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Customer reply replied 8 months ago
I bought it from Frys, preinstalled
an OEM version for which I have all product id, keys
Customer reply replied 8 months ago
I pay the monthy fee for Windows office
Tech Support Specialist: Russell H., Computer Systems Expert replied 8 months ago

'Preinstalled' from Frys? you mean, on the laptop? if not on the laptop, then where? was it preinstalled ?

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Customer reply replied 8 months ago
Sorry, this is a waste of time. End session
Tech Support Specialist: Russell H., Computer Systems Expert replied 8 months ago

Very well. Would you be willing to rate my work or attempt to provide help with your Windows install issue?

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Customer reply replied 8 months ago
No. I see now that my is is what needs to upgrade, then Hone.
Tech Support Specialist: Russell H., Computer Systems Expert replied 8 months ago

OK. Have a good day.

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