Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Received a call from a foreigner saying my computer was

Customer Question
Received a call from...

Received a call from a foreigner saying my computer was hacked and he wants to charge me for security software anti-hacking software I was wondering if you could check because my phone is safe in regards ***** *****

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

It's a Dell laptop, Samsung express prime cell phone. The # that called me was###-##-####

Technician's Assistant: Have you installed any updates recently?

? On phone & I think computer shut down and updated a few days ago

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Only if the phone #(###) ###-####is a legitimate Microsoft call

Submitted: 8 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 1 minute by:
11/18/2017
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 8 months ago
Mr.Med
Mr.Med, Computer Enthusiast
Category: Computer
Satisfied Customers: 2,217
Experience: Networks & Security Engineer
Verified

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Ask Your Own Computer Question
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 8 months ago

I am sorry this has happened to you. This is a popular scam that has been going on. Microsoft does not call customers regarding issues with computers, Please DO NOT call or let them have access to your computer, as they are probably installing spyware and other malicious items. Report them to the Internet Crime Bureau here : http://www.ic3.gov/default.aspx

Thank you

Ask Your Own Computer Question
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 8 months ago

If you have a moment please rate my answer by clicking on one of the stars, Positive rating are appreciated, If you still need help please reply back to me and i will gladly continue to help

JustAnswer has a 100% satisfaction guarantee, We value you as a customer and very much want you to be satisfied.

Thank you

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mr.Med Your Own Question
Mr.Med
Mr.Med
Mr.Med, Computer Enthusiast
Category: Computer
Satisfied Customers: 2,217
2,217 Satisfied Customers
Experience: Networks & Security Engineer

Mr.Med is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I received a call from a man named who says he is from
I received a call from a man named James who says he is from Microsoft, he said someone had was trying to put malware on my computer. I was scammed a few months ago with something similar. I want to b… read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
Do you know anything about CISCO-HUB. They claim to have
Do you know anything about CISCO-HUB. They claim to have averted a hacking by China and are billing me over $5000. My first contact with them was several months ago when they were the # to call when m… read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I have re'd a phone call saying it was Microsoft saying
I have re'd a phone call saying it was Microsoft saying unusual activity from mt computer trying to steal my password ***** identity and I should call 1-***-***-****, to get the computer skinned and s… read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
Yesterday, someone called me saying they were from
Yesterday, someone called me saying they were from Microsoft. They said I had malware on my computer. I want to make sure these are certified Windows technicians and that they are not a scam. The pape… read more
Jins M. N.
Jins M. N.
Systems Administrator
Diplom
2,015 satisfied customers
I just received on my computer (not this on) from Microsoft
I just received on my computer (not this on) from Microsoft saying my computer is hacked and infected by a virus or spyware, and that I should call 1-***-***-****. Is this for real, or is this a scam.… read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I think I have been hacked by someone claiming to be with
I think I have been hacked by someone claiming to be with Microsoft. He said I had a virus and it would cost me $199.00 to fix. He said he worked for Microsoft an he loaded a program on my computer ca… read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
A few moments ago I received a message from someone
A few moments ago I received a message from someone representing himself as with Microsoft in Fresno, CA, advising me my computer is affected by a virus. Something about this seems phony to me and I'm… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
Have a smart tv was looking up email when this number came
have a smart tv was looking up email when this number came up one the screen not to turn off and that all my information was been stolen i called the number and a person with india accent answered and… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Not able to sign in on yahoo mail....think somebody tried
not able to sign in on yahoo mail....think somebody tried hacking or getting into my account … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
I have a question. I just received a call from an Indian
Hi Pearl. My name is Kristin. I have a question. I just received a call from an Indian gentleman stating that he was from Windows 10 tech support. He said Windows has been receiving reports from my la… read more
Jennifer French
Jennifer French
Owner
Computer Science
97 satisfied customers
I received a call from a company called Merchant Zoom saying
I received a call from a company called Merchant Zoom saying they were receiving Administrative Event reports from my computer. They say they are from Microsoft and want to charge me $349 to repair th… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
i just received a call saying my windows 7 has been hacked
i just received a call saying my windows 7 has been hacked and that my computer has been hacked and am wondering if the caller is legitimate, he said he worked for windows and there website said micro… read more
James K.
James K.
Managing Director
283 satisfied customers
I received a phone call from a man named Clinton who said that
I received a phone call from a man named Clinton who said that he is a tech for Windows, Microsoft and others and that they have received thousands of reports of errors from my computer. He will be ca… read more
Daniel
Daniel
Bachelor\u0027s Degree
1,568 satisfied customers
Im feeling overwhelmed with a sicurity issue:( Can someone
I'm feeling overwhelmed with a sicurity issue:( Can someone please take a look at my computer and see wheather my personal identity and and all else may have been compromised???? Someone from Nortorn … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
i recieved a phone call from some one claiming to be from microsoft.
i recieved a phone call from some one claiming to be from microsoft. he told me my computer had viruses that was corrupting my software. as prove of who he was he gave a long number that co-insided wi… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I have recently been called by a XXXXX XXXXX who states
I have recently been called by a XXXXX XXXXX who states he is calling from Microsoft to guide me through a process over the phone to make the computer safe from a virus which he states cannot be detec… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
Yesterday afternoon I received a phone call from a Microsoft
Yesterday afternoon I received a phone call from a Microsoft rep stating my computer was sending messages indicating it was infected with an extremely serious virus. My phone is not positioned close e… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
How can I download a software program that is installed on
How can I download a software program that is installed on my computer harddrive to my Blackberry Curve? This software is a spy program for monitoring my daughter's phone.… read more
Comp Master
Comp Master
Engineer
Bachelor's Degree
400 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x