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Having lots of trouble with computer. Now seems it will not…

Customer Question
Having lots of trouble...

Having lots of trouble with computer. Now seems it will not take my Microsoft password ***** allow me to log on to the computer. What do I need to do????

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

HP Envy 700-056 and windows 10

Technician's Assistant: When did you purchase your Hewlett Packard? What troubleshooting have you tried?

Don't remember it's been to long ago. I've have several hard drives that I can use as spares and I've reset one of them to factory parameters which is winjdows 8. Worked as it supposed to but of course none of my data. Went to windows 8.1 and the computer would do nothing but con tinuale restart, so I couldn't do anything with it. Back to original drive and can't log on. The I started several days ago.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Not that I know of.

Submitted: 8 months ago.Category: Computer
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Answered in 1 minute by:
11/18/2017
Tech Support Specialist: Sudipto, Hardware Engineer replied 8 months ago
Sudipto
Sudipto, Hardware Engineer
Category: Computer
Satisfied Customers: 6,113
Experience: Certificate Course In Computer Maintenance
Verified

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

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Tech Support Specialist: Sudipto, Hardware Engineer replied 8 months ago

Do you use your Microsoft account to login to Windows?

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Customer reply replied 8 months ago
no. Thanks for no help
Tech Support Specialist: Sudipto, Hardware Engineer replied 8 months ago

Sorry, what is the problem?

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