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I cannot sign in to my Google account because I don't

Customer Question
I cannot sign in...

I cannot sign in to my Google account because I don't remember my password. When the window comes up to send me a verification code, it was sent to the wrong email

Technician's Assistant: Have you contacted anyone about your account?

No, just trying over and over again, it saying it cannot verify

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Just need to check my gmail on my pc

Submitted: 8 months ago.Category: Computer
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Customer reply replied 8 months ago
I could get into my gmail on my phone , but not on my lab top
Answered in 38 minutes by:
11/18/2017
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 8 months ago
Mr.Med
Mr.Med, Computer Enthusiast
Category: Computer
Satisfied Customers: 2,206
Experience: Networks & Security Engineer
Verified

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Mr.Med, Computer Enthusiast replied 8 months ago

I'm sorry about the issue, please go to the Account support page : https://accounts.google.com/signin/recovery
Follow the instructions. You'll be asked some questions to confirm it's your account. Answer as best you can.
Reset your password. Choose a strong password ***** you haven't already used with this account.

If you can't recover your email please fill out the My account is disabled form :

https://support.google.com/accounts/contact/disabled2

Let me know the results

Thank you

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