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Microsoft Outlook is telling me to "update my credentials."

Customer Question
Hi, Microsoft Outlook is...

Hi, Microsoft Outlook is telling me to "update my credentials." I do not knnow how to do this? thanks

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

Window 10; HP Envy Phoenix 800-30qe

Technician's Assistant: What Operating System (OS) are you running on your Envy Phoenix?

Give me an example please

Technician's Assistant: When did you purchase your HP? What troubleshooting have you tried?

Computer is 2 years old. Not to much Microsoft Outlook recognizes my email account

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Trying to view email through outlook instead of through AOL

Submitted: 8 months ago.Category: Computer
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Answered in 1 minute by:
11/18/2017
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 8 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,910
Experience: Technical Support Coach at Liberty Tax Service
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 8 months ago

First, i would like to apologize if you experienced long wait times. I just signed in and saw your question. I would like to help when

you are ready to proceed.

Can you reply back with what version of Outlook you are using?

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