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My PC seems OK, but when I use the Live Photo Gallery, my…

Customer Question
My PC seems OK...

My PC seems OK, but when I use the Live Photo Gallery, my downloads do not appear in the left hand area for selection.

Technician's Assistant: What kind of computer do you have?

HP and I am using indows 10

Technician's Assistant: Have you installed any updates recently?

Yes

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I can't think of anything

Submitted: 8 months ago.Category: Computer
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Answered in 16 minutes by:
11/18/2017
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 months ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello. Thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Tech Support Specialist: Bryan, Computer Support Specialist replied 8 months ago

Just to clarify, are you referring to the pictures in your Downloads folder?

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Customer reply replied 8 months ago
I have already paid $31 for Just an Answer
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 months ago

PS: Please ignore any remote assistance offer shown on this page; it's sent at the site's end and not by me. Can we go ahead with a FREE remote session instead, so that I can check the program now?

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Customer reply replied 8 months ago
No thank you
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 months ago

Opting out; thanks.

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Customer reply replied 8 months ago
Bye
Customer reply replied 8 months ago
I did not see the offer for free remote session
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 months ago

Bye.

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Tech Support Specialist: David L, Systems Engineer replied 8 months ago
David L
David L, Systems Engineer
Category: Computer
Satisfied Customers: 7,837
Experience: Microsoft & Cisco Certified with over 20 years experience
Verified

Hello,

My name is David.

Do you still need assistance?

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Customer reply replied 8 months ago
My problem has not been solved.
Customer reply replied 8 months ago
I have answered all questions that I have been asked and my problem still has not been resolved. Here are two case numbers that show where things stand at this point: #VUP-400-36284 and #JDI-911-21139. I hope that this info will help get everything resolved. Thank you
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