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I'm trying to download realplayer. The process goes on until…

Customer Question
I'm trying to download...

I'm trying to download realplayer. The process goes on until the end. when I hit the "start realplayer" button, nothing happens. When I look for the program, it's not there.

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

Dell inspiron windows 7

Technician's Assistant: When did you purchase your Dell? What troubleshooting have you tried?

3 years ago

Submitted: 8 months ago.Category: Computer
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Customer reply replied 8 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 8 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 5 minutes by:
11/18/2017
Tech Support Specialist: John, Computer Support Specialist replied 8 months ago
John
John, Computer Support Specialist
Category: Computer
Satisfied Customers: 5,924
Experience: MCP, RHCE
Verified

Hello and welcome to justanswer. My name is***** will be assisting you today.

Could you please let me know the website you download this real player from ?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

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Customer reply replied 8 months ago
realplayer.com
Customer reply replied 8 months ago
can you help, or are you in the accounting department?
Tech Support Specialist: John, Computer Support Specialist replied 8 months ago

I am not in the accounting department.I am computer tech.The official site to download free real player is not that so please use this link to download and install real player : - http://www.real.com

Please try it and let me know the result.

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Customer reply replied 8 months ago
nothing different. There is no realplayer in the program list
Tech Support Specialist: John, Computer Support Specialist replied 8 months ago

OK did you click on the download real player for free ?

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Tech Support Specialist: John, Computer Support Specialist replied 8 months ago

OK that will download a small file and after that you need to run that downloaded file to download and install the real player.Have you done that ?

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Customer reply replied 8 months ago
when I hit the start reaplayer button, nothing happens, because it did not download the file during installation.
Tech Support Specialist: John, Computer Support Specialist replied 8 months ago

That is strange.In that case may i remote access to your computer and check the issue directly.

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Customer reply replied 8 months ago
no thanks. good bye
Tech Support Specialist: John, Computer Support Specialist replied 8 months ago

If you are worried about the additional charge i can do without that.Let me know.

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Tech Support Specialist: John, Computer Support Specialist replied 8 months ago

If you are not comfortable with remote support then see if this offline full download file for real player : - Click here to download

Let me know.

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