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I have a Sony TV about a 50'. I just moved into an apt and…

Customer Question
I have a Sony...

I have a Sony TV about a 50'. I just moved into an apt and had a technician set up my U-verse, etc. Every 30 minutes the picture goes black and it says "Power Saving: picture off". How can I shut that off? I've looked thru the menu pretty good, but cannot find a way.

Technician's Assistant: Just to clarify, what's the exact model of your Sony? And what operating system are you running?

KDL - 52EX701 LCD DIGITAL COLOR TV

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

There is no computer attached to it

Technician's Assistant: When did you purchase your computer? What troubleshooting have you tried?

But I use a MAC OS Sierra

Submitted: 8 months ago.Category: Computer
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Answered in 10 minutes by:
11/18/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 8 months ago
Since it was hooked up. 2 weeks?
Customer reply replied 8 months ago
I don’t want secure remote
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago
Please give me the ID from the teamviewer program, not the one on the website.
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Customer reply replied 8 months ago
Not sure what that is
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

Hi,

Sorry about the delay. Let me know when you would like to continue.

Thanks

Kris

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