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I have been trying without success to get my PC, with

Customer Question
I have been trying...

I have been trying without success to get my PC, with Microsoft 10 OS, to recognize my Kodak Easy Share DX6440 digital camera, purchased several years ago, What can I do to download pictures from the camera to the PC?

Technician's Assistant: Just to clarify, what's the exact model of your computer? And what operating system are you running?

Dell INSPIRON DESKTOP 3000 Windows 10

Technician's Assistant: Have you installed any updates recently?

Not to the PC. I have installed new drivers.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

My main issue is getting my PC to recognize my camera as a source for picture files

Submitted: 7 months ago.Category: Computer
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Answered in 25 minutes by:
11/18/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 7 months ago
It started today but that is only because it is the first time in a while that I was trying to download photos from my camera to my PC
Customer reply replied 7 months ago
Lets try to fix the problem without remote connection. I am looking for an answer on how to connect an older camera to a new PC.
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

What type of cable are you using?

Thanks

Kris

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Customer reply replied 7 months ago
The type that has a camera connection on one end and a USB connection of the other. Is anything else possible?
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

Did you set the camera to USB mode?

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Customer reply replied 7 months ago
My cell phone just sent me a text message that Tech Support has sent a message but the message did not accompany the note.
Customer reply replied 7 months ago
How do I set the camera to a USB mode?
Customer reply replied 7 months ago
BTW, I am old and not very competent using my cell phone to send text messages. May I ask that this be the medium used?
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

Just ignore the messages

Do you see the USB option on the menu?

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Customer reply replied 7 months ago
There does not seem to be a USB option on the camera menu.
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

OK - do you see the camera listed under This PC?

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Customer reply replied 7 months ago
I have been looking for that all day. Have still not found it. I think that is part of my problem. The PC does not seem to realize a camera is present,
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

Okay, would it be OK to connect and have a look?

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Customer reply replied 7 months ago
I am losing confidence. Do I have any other options that do not involve spending more money?
Customer reply replied 7 months ago
May I speak to another technician?
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 7 months ago
Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 10,495
Experience: Computer Technician
Verified
Hi ,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
The best option will be to use a secure remote screen connection to troubleshoot the issue, this will require downloading a screen connect app to get us started. Will that be okay?
You can reply to me here by typing in the box below please.
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Customer reply replied 7 months ago
Thank you. No. I do not wish to use a remote screen connection. I will search for support elsewhere. I am cancelling my subscription.
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 7 months ago

I am sorry about the difficulty.

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