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Unable to open g-mail after tapping the icon - asked to sign…

Customer Question
Unable to open g-mail...

Unable to open g-mail after tapping the icon - asked to sign in, etc, & did not recognize me.

Technician's Assistant: How long have you had this issue with your Gmail account?

Today

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

HP laptop

Technician's Assistant: When did you purchase your HP? What troubleshooting have you tried?

2013

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Lately I have been asked to sign in, etc., but was able to connect - you thought someone else was trying

Submitted: 8 months ago.Category: Computer
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Answered in 30 minutes by:
11/18/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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