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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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A guy called and said that Microsoft was refunding money

Customer Question

A guy called and said that Microsoft was refunding money because the company I secured my computer with had ther license recinded,
Theyes had the amount I initially paid for security, a couple hundred dollars. Unfortunately I followed their instructions and I now think my computer is compromised. What can I do if anything. I already contacted and changed passwords. I have a windows 10 opeating system.Dell Presario. Any suggestions???
Submitted: 1 year ago.
Category: Computer
Expert:  Mr.Med replied 1 year ago.

Hi, I'm Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 1 year ago.

I am sorry this has happened to you. This is a popular scam that has been going on. Microsoft does not call customers regarding issues with computers, Please DO NOT call or let them have access to your computer anymore, Please Report them to the Internet Crime Bureau here : also call your card carrier, report the unauthorized charges

May I start a secure remote assistance session with you so that I can better help you resolve this problem?

Thank you

Customer: replied 1 year ago.
Expert:  Mr.Med replied 1 year ago.

Please Click on the following link :

and click "I agree" button to Join the remote session, then a remote file will be downloaded.

Open and run the remote file from your downloads (press CTRL + J to open up the Downloads window).

Expert:  Mr.Med replied 1 year ago.

are you there please?