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A guy called and said that Microsoft was refunding money…

Customer Question
A guy called and said...
A guy called and said that Microsoft was refunding money because the company I secured my computer with had ther license recinded,
Theyes had the amount I initially paid for security, a couple hundred dollars. Unfortunately I followed their instructions and I now think my computer is compromised. What can I do if anything. I already contacted and changed passwords. I have a windows 10 opeating system.Dell Presario. Any suggestions???
E
Submitted: 7 months ago.Category: Computer
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Answered in 3 minutes by:
11/18/2017
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 7 months ago
Mr.Med
Mr.Med, Computer Enthusiast
Category: Computer
Satisfied Customers: 2,200
Experience: Networks & Security Engineer
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Hi, I'm Mr.med. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Mr.Med, Computer Enthusiast replied 7 months ago

I am sorry this has happened to you. This is a popular scam that has been going on. Microsoft does not call customers regarding issues with computers, Please DO NOT call or let them have access to your computer anymore, Please Report them to the Internet Crime Bureau here : http://www.ic3.gov/default.aspx also call your card carrier, report the unauthorized charges

May I start a secure remote assistance session with you so that I can better help you resolve this problem?

Thank you

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Tech Support Specialist: Mr.Med, Computer Enthusiast replied 7 months ago

Please Click on the following link : http://www.justanswer.com/remotedesktop/join.aspx?Session=873b7f64-ccad-466b-b2ff-5c96c5aaa452

and click "I agree" button to Join the remote session, then a remote file will be downloaded.

Open and run the remote file from your downloads (press CTRL + J to open up the Downloads window).

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Tech Support Specialist: Mr.Med, Computer Enthusiast replied 7 months ago

are you there please?

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