For Online Computer Support, Ask a Computer Technician
Hi, I'm Mr.med. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.
I am sorry this has happened to you. This is a popular scam that has been going on. Microsoft does not call customers regarding issues with computers, Please DO NOT call or let them have access to your computer anymore, Please Report them to the Internet Crime Bureau here : http://www.ic3.gov/default.aspx also call your card carrier, report the unauthorized charges
May I start a secure remote assistance session with you so that I can better help you resolve this problem?
Please Click on the following link : http://www.justanswer.com/remotedesktop/join.aspx?Session=873b7f64-ccad-466b-b2ff-5c96c5aaa452
and click "I agree" button to Join the remote session, then a remote file will be downloaded.
Open and run the remote file from your downloads (press CTRL + J to open up the Downloads window).
are you there please?