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I'm trying to get my hotmail address back it seems hacked. 1…

Customer Question
I'm trying to get...

I'm trying to get my hotmail address back it seems hacked

Technician's Assistant: How long have you had this issue with your Hotmail account?

1 week. I have tried online but says I don't have the right information

Technician's Assistant: Have you installed any updates recently?

Not that I'm aware of

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No that is all thank you

Submitted: 8 months ago.Category: Computer
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Answered in 4 hours by:
11/18/2017
Tech Support Specialist: Pete, Computer Engineer replied 8 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,331
Experience: CISCO certified, Microsoft proficient, computing expert.
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Pete, Computer Engineer replied 8 months ago

If your Hotmail account has been hacked, you can recover it by selecting "my account was compromised" at:

https://account.live.com/ACSR

You will then be asked some questions about your account - frequently contacted contacts, details about recent emails, etc. to help prove that you are the true owner.

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Customer reply replied 7 months ago
I have done this and the told me I do not have enough information to gain the hotmail back. I only use it really for applying for jobs but want it back. Is there another solution
Tech Support Specialist: Pete, Computer Engineer replied 7 months ago

There isn't any other way to recover the account except by using the ACSR form. If the first attempt didn't work, you can try again with more information and they may ask you different questions - you can keep trying until you are successful.

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Customer reply replied 7 months ago
I have tried numerous times and have given up that is why I have asked for your assistance.
Tech Support Specialist: Pete, Computer Engineer replied 7 months ago

You will need to be persistent with them and keep trying, as there isn't any other way around the recovery process unless you want to start up a new email account.

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