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I can't sign on to my email. Earlier today I signed my

Customer Question
I can't sign on...

I can't sign on to my email. Earlier today I signed my friend on my her email on my computer. We both have Yahoo Account.

Technician's Assistant: How long have you had this issue with your Yahoo account?

Now when I go to sign on to my account I am requested to give an account key number which I don't have.

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

I have a Dell inspiration 2.5. I use Windows.

Technician's Assistant: When did you purchase your Dell? What troubleshooting have you tried?

I purchased it 2 or 3 years ago. I have done no troubleshooting as I don't know where to begin.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Not that I know of.

Submitted: 8 months ago.Category: Computer
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Answered in 3 minutes by:
11/18/2017
Tech Support Specialist: Josh, Support Specialist replied 8 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,963
Experience: 5 years as Network Admin, 10+ years of IT support
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Tech Support Specialist: Josh, Support Specialist replied 8 months ago

What is the email address that you need help with?

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