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I have an insignia card reader to get embroidery designs…

Customer Question
I have an insignia...

I have an insignia card reader to get embroidery designs from computer to Janome sewing machine when i plug in usb plug it doesnt show on computer i cant find it on computer

Technician's Assistant: What's the make and model of your computer? Have you had problems with the USB port in the past?

It is an Apple computer that the tower is included in the screen dont know the model and i have not had trouble with anything in past

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Im computer illiterate so I dont know enough to ask questions bought a jenome embroidery machine and want to get patterns offf the computer was told to buy this card reader and i could get patterns off and put on card. i plugged up the card reader and found patterns but cant find the card reader on the computer.

Submitted: 8 months ago.Category: Computer
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Answered in 3 hours by:
11/18/2017
Tech Support Specialist: David L, Systems Engineer replied 8 months ago
David L
David L, Systems Engineer
Category: Computer
Satisfied Customers: 7,835
Experience: Microsoft & Cisco Certified with over 20 years experience
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Hello,

My name is David.

What is the name of the operating system on your computer?

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Tech Support Specialist: David L, Systems Engineer replied 8 months ago

Hello,

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