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I am trying to manufacture reset a Asus SonicMaster laptop.

Customer Question
I am trying to...

I am trying to manufacture reset a Asus SonicMaster laptop

Technician's Assistant: Just to clarify, what's the exact model of your Asus? And what operating system are you running?

Model F555L

Technician's Assistant: Have you installed any updates recently?

I forgot my password ***** it and that is why just got it and forgot to write it down

Submitted: 8 months ago.Category: Computer
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Answered in 10 minutes by:
11/18/2017
Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 8 months ago
Damian Costa
Damian Costa, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 226
Experience: Owner at Total Service Computers
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Hi...My name is ***** ***** a veteran technician expert with over 20yrs of experience...I have more questions first before we begin

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Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 8 months ago

Is the laptop operational? (does it turn on?)

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Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 8 months ago

OK...give me a few minutes

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Customer reply replied 8 months ago
I tried to do what they said on YouTube to hold F9 botton but will not respond to that.
Customer reply replied 8 months ago
That is after turning on the computer
Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 8 months ago

So describe you issue exactly...Why are you trying to reset your BIOS on your Asus any way? (what's the big story?)

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Customer reply replied 8 months ago
I got it from a house that caught on fire and was going to throw it away but kept it and just trying to reset it to manufacture setting and just smoke got to it but seems to turn on and only the number buttons work when typing for password ***** will respond to all the other keys when trying to put wifi key in.
Customer reply replied 8 months ago
the pad button responds
Customer reply replied 8 months ago
Or cursor pad responds
Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 8 months ago

OK give me a few minutes

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Customer reply replied 8 months ago
Is there supposed to be something underneath that lid underneath with the screw cause if there is nothing is in that and if that had anything to do with that I will have to buy what ever it is to replace that.
Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 8 months ago

So when the computer boots up...does it go to Windows or does it stop at the BIOS asking for a password?

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Customer reply replied 8 months ago
Just goes to Bois and I notice that the date is stuck on yesterdays date.
Customer reply replied 8 months ago
Bios*
Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 8 months ago

Give me 15 min so I can wrap up with my current customer then I can focus on yours

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Customer reply replied 8 months ago
Ok
Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 8 months ago

:)

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Customer reply replied 8 months ago
I just plugged in and now been able to get the rest of the keys to respond and connect to the internet and date and time are accurate
Customer reply replied 8 months ago
Was just running on battery
Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 8 months ago

I see...so are you still stuck on the password *****?....or have you made it to Windows yet?

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Customer reply replied 8 months ago
I think I am going to chuck the computer I don't think it is salvageable the keys on the keyboard are not responding vary well but thank anyways
Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 8 months ago

Sounds good!!!

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