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When I close the top and then lift it up. the screen flashes…

Customer Question
When I close the...

When I close the top and then lift it up. the screen flashes with a white screen to blue. it never responds. I have to force a shut down by holding the on/off button. .

Technician's Assistant: What's the make and model of your machine? And how long has the screen been an issue?

Also the keyboard does not always respond.

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

Lenovo ideapad flex 4 windows 10

Technician's Assistant: When did you purchase your Lenovo? What troubleshooting have you tried?

12/19/2016

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I spent an hour at Best Buy with the Geek squad. he decided the trouble was hardware and advised contacting lenovo

Submitted: 9 months ago.Category: Computer
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Answered in 1 minute by:
11/18/2017
Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 9 months ago
Damian Costa
Damian Costa, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 233
Experience: Owner at Total Service Computers
Verified

Hi...My name is ***** ***** a veteran technician expert with over 20yrs of experience...I have more questions first before we begin

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Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 9 months ago

How old is the laptop and did anything recently happen to it?

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Tech Support Specialist: Damian Costa, Computer Hardware Engineer replied 9 months ago

(dropped it, water spilled on it, etc)

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