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I an setting up my old outlook account on a new lap top and…

Customer Question
I an setting up...

I an setting up my old outlook account on a new lap top and I have forgotten my password. they keep sending me access codes but it is taking over an half hour to get into my desk top computer.

Technician's Assistant: How long has this been an issue?

One hour

Technician's Assistant: Have you installed any updates recently?

This a new laptop with windows 10 and I have installed Office 17 with outlook and I am just trying to set up the account here. It's live on my desk to with outlook 13

Submitted: 8 months ago.Category: Computer
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Answered in 5 hours by:
11/18/2017
Tech Support Specialist: hongkongpom, Computer Support Specialist replied 8 months ago
hongkongpom
hongkongpom, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,438
Experience: Microsoft Certified Desktop Support Technician since 2007
Verified

Hello please answer a couple of questions:

What do you mean by it is taking over half an hour to get into your desktop?
Can you still access your email using Outlook on your OLD computer?

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