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I am having trouble opening Word Office Home & Student 2016…

I am having trouble...

I am having trouble opening Word Office Home & Student 2016 for PC which I purchased 2***-**-****. I was given a Product Key (D4T9C-X7X43-M3G7K-VKMWM-Y2D7Z) . I do not know if this is still a valid "product key" as I have been very sick and not able to get my computer up & running until in November, 2017. Please help me to register my Office 2016.

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

Toshiba Model - I can't seem to find. Windows 10 Hope this helps.

Technician's Assistant: Have you installed any updates recently?

Yes -- my computer was "stripped" and I could not Open any segments online. I hired a computer tech and he was only able to open some "Aps"

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Email address -***@******.***

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Answered in 3 minutes by:
11/18/2017
Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Computer
Satisfied Customers: 1,373
Experience: 15+ years IT experience. A+, Net+, Security+ certified
Verified

Good afternoon/evening!...My name is ***** ***** I look forward to helping you. What would you like resolved today?

Please be as detailed as possible so I can help you the best way possible. Thanks!

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Do you just want Office fixed and back to running?

Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Computer
Satisfied Customers: 1,373
Experience: 15+ years IT experience. A+, Net+, Security+ certified
Verified
Specialist Sean S. and 87 other Computer Specialists are ready to help you
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Customer reply replied 9 months ago
I think that's all that is not running.

http://www.justanswer.com/remotedesktop/join.aspx?Session=bf968ed2-9ef9-430a-b66e-703132d5d319

^^ Thank you. Please go to this link and follow all the prompts and I'll be connected then. Please let me know

if we're not connected within 5 minutes. Thanks!

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Customer reply replied 9 months ago
Now I have forgotten the info given. My address is*****, Box 1584 Chase BC V0E 1M0 and my phone # is(###) ###-####
Customer reply replied 9 months ago
I don't know what this is!! and I am slow because I am disabled.
Customer reply replied 9 months ago
The expert did not connect with my service. He was using "Notebook"
Customer reply replied 9 months ago
The expert did not connect to my device.

Hi, yes. I was connected last night but was disconnected at some point. You were showing me the login for the Office program after I did the troubleshooting. Let me know when you're free again and we can pick up where we left off

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Satisfied Customers: 1,373
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