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I think I got scammed by support sapien, how do I know.

I think I got...

I think I got scammed by support sapien, how do I know

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

Windows 10

Technician's Assistant: When did you purchase your computer? What troubleshooting have you tried?

Couple of months ago

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I'm on the phone with support sapien right now

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Answered in 5 minutes by:
11/17/2017
Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Computer
Satisfied Customers: 1,372
Experience: 15+ years IT experience. A+, Net+, Security+ certified
Verified

Good afternoon/evening!...My name is ***** ***** I look forward to helping you today!

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Let me know what's happening or why you think you got scammed and I'll help with this!

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Customer reply replied 8 months ago
I got a phone call from support sapien and let them install sw on my computer
Customer reply replied 8 months ago
I am on phone with them how do I know if scam

If they called you, then it is likely a scam.

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Would you like me to connect to your machine and remove this software and make sure nothing else is happening?

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You'll probably want the software removed at some point because they'll use that to access your computer

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Customer reply replied 8 months ago
Can we chat on computer not phone?

Yes. can you select the SECURE REMOTE OPTION if you want to connect via that way?

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Let me know what you'd like me to do and I'll be happy to help. JustAnwer is a reputable company with A+ rating on the Better Business Bureau site

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Customer reply replied 8 months ago
what do you know about support sapien?

Checking now. One minute

Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Computer
Satisfied Customers: 1,372
Experience: 15+ years IT experience. A+, Net+, Security+ certified
Verified
Specialist Sean S. and 87 other Computer Specialists are ready to help you
Ask your own question now

http://www.justanswer.com/remotedesktop/join.aspx?Session=6a0cbe24-d5db-4e0e-86c9-ef5cb05a0fd1

^^ Thank you. Please go to this link and follow all the prompts and I'll be connected then. Please let me know

if we're not connected within 5 minutes. Thanks!

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