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My MacBook is frozen I can't shut it off or power it up. 10…

Customer Question
My MacBook is frozen...

My MacBook is frozen I can't shut it off or power it up

Technician's Assistant: Just to clarify, how old is your MacBook and what operating system are you running?

10 years old Mac OS leopard

Technician's Assistant: Have you installed any updates recently?

No

Submitted: 8 months ago.Category: Computer
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Answered in 2 minutes by:
11/17/2017
Tech Support Specialist: Josh, Support Specialist replied 8 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,959
Experience: 5 years as Network Admin, 10+ years of IT support
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Tech Support Specialist: Josh, Support Specialist replied 8 months ago

Please hold down the Power button for 15 seconds without releasing and the computer should power off.

Now, press the power button to power it back on.

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Tech Support Specialist: Josh, Support Specialist replied 8 months ago

Hello!

I just wanted to take a moment to check back with you to see if you need more assistance. If you are all set, I would appreciate it if you could take a moment to rate my service with 5 stars, at the top of the page. If you need further assistance, just let me know using the reply box provided so we can work together to solve the issue.

Thank you!

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