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I cannot sign into my google account. I cannot get email on…

Customer Question
I cannot sign into...

I cannot sign into my google account. I cannot get email on my gmail account or on my samsung cel phone. I am sick and tired of trying to put codes and numbers into google to get it to change. Help me please. I hope you speak English

Technician's Assistant: What's the model and Operating System (OS) of your Samsung?

Samsung S3 Galaxy (android)

Technician's Assistant: When did you purchase your Samsung? What troubleshooting have you tried?

The phone is approximately 5 years old. I've attempted to respond to various messages that tell say "Couldn't sign in" and that I used an incorrect password. I've changed passwords EIGTH times and still it will not let me into the Google Account.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Yes. He MUST speak American English

Submitted: 8 months ago.Category: Computer
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Answered in 24 minutes by:
11/17/2017
Tech Support Specialist: Suhasini Velu,
 replied 8 months ago
Suhasini Velu
Category: Computer
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Suhasini Velu,
 replied 8 months ago

May I know whether you cannot access the gmail only on your phone? If so, do you use a gmail app or a web browser?

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Customer reply replied 8 months ago
Fix it please
Tech Support Specialist: Suhasini Velu,
 replied 8 months ago

Sure. I will try my level best in order to fix this issue ASAP. Before we proceed, can you access your gmail account on your computer?

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Customer reply replied 8 months ago
I still do not have access to gmail from my cel phone and my MAC will not update emails. My accounts.google.com page still has the spinning pinwheel and will not permit me to do anything.
Tech Support Specialist: Suhasini Velu,
 replied 8 months ago

May I know how did you reset your gmail password?

1.By an active phone number

2. recovery email address

3. Security Question

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