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I can't login to Hotmail. Password not accepted. Will not…

Customer Question
I can't login to...

I can't login to Hotmail. Password ***** accepted. Will not send to alternate email for code.

Technician's Assistant: How long have you had this issue with your Hotmail account?

Today

Technician's Assistant: Have you installed any updates recently?

No

Submitted: 8 months ago.Category: Computer
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Answered in 5 minutes by:
11/17/2017
Tech Support Specialist: Josh, Support Specialist replied 8 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,964
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Tech Support Specialist: Josh, Support Specialist replied 8 months ago

What is the email address that you need help with?

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Customer reply replied 8 months ago
No. Just reset or send me a temp number.
Tech Support Specialist: Josh, Support Specialist replied 8 months ago

What is the email address that you need help with?

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Customer reply replied 8 months ago
How about setting a new cell number. Not(###) ###-####but S/B(###) ###-####
Customer reply replied 8 months ago
My email is [email protected],com and has been for 20+ years
Customer reply replied 8 months ago
You still there or am I chatting with myself?
Tech Support Specialist: Josh, Support Specialist replied 8 months ago

Yes, I am still here.

Please allow more than 1 minute to see your reply, work on the issue, and reply back to you.

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Tech Support Specialist: Josh, Support Specialist replied 8 months ago

Do you have the email address: tx***@hotmail.com?

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Customer reply replied 8 months ago
but is does not send a code to it.
Tech Support Specialist: Josh, Support Specialist replied 8 months ago

What is the email address?

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Customer reply replied 8 months ago
I sent a message to myself at***@******.***. Ni problem with that account.
Customer reply replied 8 months ago
Can you help or should I try something else
Customer reply replied 8 months ago
Please remove $5 charge from my credit card. Will figure out a way myself.
Tech Support Specialist: Josh, Support Specialist replied 8 months ago

Sorry for the delay --- Are you available now?

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