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Have a new computer that has Windows 10. when I load an app…

Customer Question
Have a new computer...

Have a new computer that has Windows 10. when I load an app how do I get the icon to shortcut to the screen?

Technician's Assistant: What's the make and model of your machine? And how long has the screen been an issue?

Hp 15-bs061st got computer on 16TH. I'm trying to get the computer load with my frequently used programs. I'm severely technically challenged so I need help

Technician's Assistant: What's the model of your HP?

Model: hp15-bso61st serial:CND7238934

Technician's Assistant: When did you purchase your HP? What troubleshooting have you tried?

Bought on 11/15. At this time don't know enough to troubleshoot can u give the procedure to post shortcut icons

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Probably another subject later not ready now

Submitted: 8 months ago.Category: Computer
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Answered in 9 minutes by:
11/17/2017
Tech Support Specialist: Shefin, Computer Support Specialist replied 8 months ago
Shefin
Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,625
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

Can I access your computer remotely and check the issue?

Thank you.

Customer
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