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I've forgotten how to log in to my e-mail service. my

Customer Question
I've forgotten how to...

I've forgotten how to log in to my e-mail service. my password ***** 30-odd years is rejected

Technician's Assistant: Have you tried having password ***** directions emailed to you?

No

Technician's Assistant: Have you installed any updates recently?

Yes

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Yes, I've got a new computer and have ujpgraded from MS system 2007 to 2010

Submitted: 9 months ago.Category: Computer
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Answered in 3 minutes by:
11/17/2017
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 9 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 2,001
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your email. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question.

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Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 9 months ago

What recovery email are you trying to get back? gmail/outlook/yahoo etc?

How do you usually access your email? Email client such as windows live, (built in email app

on the computer itself that looks like an envelope) Thunderbird? Using a regular browser such

as Firefox/Internet Explorer/Chrome etc?

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