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Want to get a new Apple password, the old one is not

Customer Question
Want to get a...

Want to get a new Apple password, the old one is not working

Technician's Assistant: What's the model and Operating System (OS) of your Apple?

I don’t know it’s my ipad

Technician's Assistant: When did you purchase your Apple? What troubleshooting have you tried?

I got it 2 or 3 years ago. I want to access my account to change my credit card for billing.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I don’t think so, I’m confused.

Technician's Assistant: What confuses you?

The whole thing of my old password ***** working and getting a new one.

Submitted: 9 months ago.Category: Computer
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Answered in 3 minutes by:
11/17/2017
Tech Support Specialist: Byron, Computer Support Specialist replied 9 months ago
Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 3,403
Experience: CCNA, A+, MCSE with over 12 years experience.
Verified

Hi there and welcome. Can you tell me the email address you are using for your Apple ID?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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