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How do I down load the app. HP. 2012

Customer Question
How do I down...

How do I down load the app

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

HP

Technician's Assistant: When did you purchase your HP? What troubleshooting have you tried?

2012

Submitted: 9 months ago.Category: Computer
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Answered in 1 minute by:
11/17/2017
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 9 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 2,009
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 9 months ago

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10

What app are you referring to that you are having difficulty downloading?

Please reply when you are ready to troubleshoot to resolve your issue.

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Customer reply replied 9 months ago
How do I find out which windows I'm using
Skype
I would like a couple of things looked at.
Getting web cam to properly work and loading Skype. Can you do this?
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 9 months ago

If you have a round windows start menu on the bottom left, you are on windows 7.

If you are on 8 or 10, it will be a square. If you right click on your start menu, choose system.

It will tell you.

Did your computers camera work before? Built in or external?

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Customer reply replied 9 months ago
I just purchase the camera a couple of days ago. I had a job interview but I think I did not operate web cam properly.
I see myself on camera but when I chose to read the daily news the light on camera goes off
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 9 months ago

What is the make/model of the external camera?

If you have a round windows start menu on the bottom left, you are on windows 7.

If you are on 8 or 10, it will be a square. If you right click on your start menu, choose system.

It will tell you.

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Customer reply replied 9 months ago
There is no start menu on bottom left. The web cam is Logitech HD 1080p
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 9 months ago

I was referring to your pc.

Use your search and type in system. it should give you a operating system.

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Customer reply replied 9 months ago
You still there
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 9 months ago

Yes, i sent this at 1155pm EST.

I was referring to your pc.

Use your search and type in system. it should give you a operating system.

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Customer reply replied 9 months ago
Windows 8
Customer reply replied 9 months ago
Can u help with my web cam
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 9 months ago

This sounds like you have your 'light detection' going. When you pull up another page, it could be triggering that.

I need the exact model of your logitech.

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Customer reply replied 9 months ago
HD 1080p logitech
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 9 months ago

That is high definition HD

and 1080 for pixels. That is not a model.

Do you still have the box?

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Customer reply replied 9 months ago
H 600
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 9 months ago

Im sorry, but that is giving this result and you said it was a webcam issue and external.

https://www.amazon.com/s/ref=nb_sb_noss/132-6259863-5601159?url=search-alias%3Daps&field-keywords=logitech+h600+camera

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Customer reply replied 9 months ago
Can you answer this question? When I see myself on the camera then I go to look at news on yahoo should my camera stop recording?
Customer reply replied 9 months ago
U did not answer any questions but thanks
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 9 months ago

Again that is most likely a light setting you have put in place and do not know it. I can not determine this.

There are so many models of computers, versions, devices from logitech etc. I need the equipment i am working with

to get a definitive answer for you.

Take a look at this article too:

http://www.tomsguide.com/answers/id-2963831/logitech-webcam-turns.html

If i can get your model? I can help you without just educated experience of devices.

Please advise.

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Customer reply replied 9 months ago
Why can’t you answer any questions is that possible
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 9 months ago

I have explained that i cannot get a manual or see your equipment or help without educated guesses in written form.

Each model, version has different features, applications, settings etc. It is like flying blind without the right knowledge of

the devices im working with.

Maybe you need another expert to match your concerns. I want you to have the best experience possible.

I will open this up for others to help you with suggestions.

Please standby.

Franklin

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Tech Support Specialist: Josh, Support Specialist replied 9 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 22,253
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi,

Can I connect to your computer to fix the issue?

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